Hi,
I'm trying to link the SkillsetStat table with ApplicationStat table in a custom Crystal report. And why I want that is because I want see how many calls that are answered after a period of time on a skillset using ansDelay from the Application table.
I have no trouble linking the two tables but the figures I get when running the report is not correct. They show much more answered on the skillset than a report only containing the SkillsetStat table.
Does anyone now how to get correct figures or even if it's possible?
Best Regards
Martin
I'm trying to link the SkillsetStat table with ApplicationStat table in a custom Crystal report. And why I want that is because I want see how many calls that are answered after a period of time on a skillset using ansDelay from the Application table.
I have no trouble linking the two tables but the figures I get when running the report is not correct. They show much more answered on the skillset than a report only containing the SkillsetStat table.
Does anyone now how to get correct figures or even if it's possible?
Best Regards
Martin