Linking my first brand new 1120e VoIP phones back to Callpilot 3

[MrBeatdown]

Some Background:

I'm a network guy who's taken over the administration of our (350+ node) phone system and am getting ready to do a test deploy of VoIP. (Welcome the future!) I've got a few phones configured and making calls on the network. I feel like I’m making real progress on these phones. I’m almost ready to put out a bunch of them as a test.

The only 2 issues I’ve run into so far that I haven’t been able to resolve are the auto-logon to Callpilot 600r and forwarding to voicemail when the line is busy.

I’ve configured key 16 to MWK 7000, and the message button dials the voicemail server. The expected response is “Nortel call pilot: You have no new messages” but instead the Prompt I get is “Mailbox Number?”

I thought it was an issue with the callpilot config at first, but looking at the user’s callpilot settings, they exactly match those of a user who does successfully log in on a digital phone. Extension DN1 is set to the extension of the IP phone and autologon is marked. MWI DN1 is likewise set to the extension and enabled.

Assuming I didn't miss something boneheaded in the CallPilot config, the problem's got to live in my CS1000e. I'm running rel 5.5 is that makes a difference. I am including the TNB of the set that’s having this issue. Can anyone out there take a look and see where I went wrong/what needs changing? My guess is there’s a setting or two that’ll clear the issue right up.

TN 252 0 1 2
DATE
PAGE
DES

DES TSF
TN 252 0 01 02 VIRTUAL
TYPE 1120
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 7000
TGAR 9
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 723 0 MARP
CPND
NAME Username
XPLN 15
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 2 NOV 2012​

 

[GHTROUT]

Change this:

CLS CTD FBD WTA LPR MTD FND HTD

to this

CLS CTD FBD WTA LPR MTD FN[highlight #EDD400]A[/highlight] HT[highlight #EDD400]A[/highlight]

Find more at GHTROUT.com

 

[captnamo]

GH Trout's suggestion will make a non-answered call or a busy call go to your HUNT and FDN settings (voicemail).

As for your auto logon, go to Call Pilot Manager and look up the mailbox. In the DNs section, there's a checkbox to the right of the DN for Auto Logon. Make sure the box is checked. If you check the box, SAVE the settings.

I believe this just gives the user the right to activate it if they want to (security feature?)

User then has to log into his/her mailbox. Press 8 (mailbox commands) 0 (mailbox options) 4 (Auto Logon on/off), then 1 turns it on and 2 turns it off.

Grant a STAR if this helps.

 

[MrBeatdown]

Thank you to you both. Each of your answers fixed half of my problem.

It seems odd to me that the auto-login checkbox is really just an auto-login available checkbox, but that's why they call it learning.

Also, thanks to GHTROUT for the collection of Avaya/Nortel knowledge on the website. It's been very valuable in limiting the number of stupid questions I have to come ask of the forum.

 

[captnamo]

The only stupid question is the one that's never asked (old Hungarian proverb?).

I'll admit that I've never used the auto logon feature so I did a little research for prior threads on this forum and a little testing on my phone to get your answer. So, by you asking, I learned something new also.

From an accountant turned telecom guy (wishing he was more of a network guy),

--Steve