Linking 1140E IP Phones to the Core

[config5623]

Hi all,

I have a CS1000 that connects to a BCM50 SMG at another location 20 miles away. What programming is required at the core? When I install a new phone at this BCM location I dial 1 plus the three digit extension number. I think the vendor builds a TN with the extension number at the core. Any help appreciated. I'm an Avaya Tech and worked on 0X32s but Element Manager is new to me.

Thanks

 

[Firebird Scrambler]

What you need to do is to build a new 1140e IP set on the CS1000 system. The CS1000 will use s "TN" as the port number and this will probably need to be almost the same configuration as another set which is already located at the remote site. I've done an example taken below from another customer who uses SRG. You will need to look for a spare TN on the CS1000 and this is done via Element Manager or on the command line in LD 11.

DES 1140E
TN 091 0 00 04 VIRTUAL
TYPE 1140
CDEN 8D
CUST 0
ZONE 010
FDN
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTD TDD HFD CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7322 0 7661
AGN
01 SCR 3884 0 MARP
CPND
CPND_LANG ROMAN
NAME Spare Agent
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 NRD
04 MSB
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 3490
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 29 JUL 2013

The example above uses contact centre, but your site might just use standard sets. Make a note of the Zone and TN number!. This should be the same for all IP sets at the remote site.

It's best to print off an existing set first, so find a DN number and do something like this

>LD 20
REQ: PRT
TYPE: DNB
CUST (Normally it's "0")
DN 3884 (Enter in the extension number of a set at the remote site)
DATE
PAGE
DES

DN 3884
CPND
CPND_LANG ROMAN
NAME Spare Agent
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 091 0 00 04 V KEY 01 MARP DES I2004 29 JUL 2013
(I2004 )

REQ

You can also use the "STAT" command to find any unused ports on the virtual card which in this case is 91 and you can have up to 32 IP extensions.

>LD 20
REQ: STAT 91
00 = UNIT 00 = IDLE (I2002)
01 = UNIT 01 = UNEQ
02 = UNIT 02 = IDLE (I2004)
03 = UNIT 03 = IDLE (I2002 MSB LOG OUT)
04 = UNIT 04 = IDLE (I2004 MSB LOG OUT) ###### 3884 ######
05 = UNIT 05 = IDLE (I2002)
06 = UNIT 06 = IDLE (I2004)
07 = UNIT 07 = IDLE (I2004)
08 = UNIT 08 = IDLE (I2002)
09 = UNIT 09 = IDLE (I2002)
10 = UNIT 10 = IDLE (I2002)
11 = UNIT 11 = UNEQ
12 = UNIT 12 = IDLE (I2004 LOG OUT)
13 = UNIT 13 = IDLE (I2002)
14 = UNIT 14 = IDLE (I2004 MSB LOG OUT)
15 = UNIT 15 = IDLE (I2004)
16 = UNIT 16 = BUSY (I2002)
17 = UNIT 17 = IDLE (I2002)
18 = UNIT 18 = IDLE (I2002)
19 = UNIT 19 = IDLE (I2002)
20 = UNIT 20 = IDLE (I2004)
21 = UNIT 21 = IDLE (I2002)
22 = UNIT 22 = UNEQ
23 = UNIT 23 = IDLE (I2004 LOG OUT)
24 = UNIT 24 = IDLE (I2002)
25 = UNIT 25 = IDLE (I2002)
26 = UNIT 26 = IDLE (I2004 LOG IN )
27 = UNIT 27 = UNEQ
28 = UNIT 28 = IDLE (I2004 LOG OUT)
29 = UNIT 29 = UNEQ
30 = UNIT 30 = IDLE (I2004)
31 = UNIT 31 = IDLE (I2002)
REQ:
You should see a list of all the 32 ports for that card and also what is configured and what might be spare etc. The one that we had as a copy was shown against port 04 with (##### 3884 #####) added in.

You will see that there are a number of spare ports (UNEQ) that can be configured.

For the CS1000 system, you just need to do the following example to copy a new IP set on port 091 0 00 01 using the details taken from port 091 0 00 04.

>LD 11
REQ: CPY 1
TYPE: 1140
CFTN 091 0 00 04
DES 1140E

*** MAKE PRINTER READY ***
TN 091 0 00 01
DN 4552

NEW I2004 TN 091 0 00 01 DN 4552

The above example should be enough to get you to deal with the CS1000 end.

As for the BCM SRG system, you need to use the Element Manager tool to log onto it and navigate to where the SRG section is. Look at the existing ones configured as this will provide you with a clue on how to add in the new IP set as you will need to enter in the DN and TN taken from the CS1000 system.

Don't alter any of the main SRG settings, although you will need to make a note of the IP addresses. All you need to do is to add in the CS1000 TN against the BCM MOTN area and the extension number goes in the BUID area on the other part of the SRG configuration section.

I don't think you need to do anything else in the BCM programming, except perhaps a requirement to add in a target line and I would look in the sets section against existing ones to check for any configuration changes.

It's been a while since I last did this!.

The last part on getting the phone to register will be tricky and my advice is simple in that I would go to an existing IP set and copy the configuration from it. Press the globe symbol with the two arrows on it twice to bring up the sets main menu. Press 3 on the keypad for "Network Configuration"and then scroll down through the sets details and make a copy of them. You might be able to power up the new phone next to it and do the new phone at the same time.

What should happen is that the new IP phone will register onto the BCM system first and update it's firmware before resetting and trying to log onto the CS1000 system. You will initially be asked for the BCM's DN number and probably a passcode.

It can take a couple of minutes for this to complete and you should be left with an IP phone off the CS1000 system.

The whole idea of SRG was that the remote site (BCM) could have it's local lines sent via the BCM onto the main CS1000 site to be linked onto any part of the system and if the IP link failed between the BCM and CS1000, then the BCM IP sets would go into local mode and make and receive calls.

This was useful in the case for ACD whereby any agent could handle a call and pass it around on the one system.

One problem to be aware of is the firmware level as some SRG sites have a lower level of firmware than what was installed on the new IP phone that you are installing and this causes a loop to take place in that the phone won't be able to register with either system.

A workaround is to use a TFTP Server to manually force the IP phone to accept a lower or higher level of firmware.

I've attached a guide that I have done that will help you.

Best of luck and keep us posted in case I've missed something out as I'm sure I have!.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley