Link Visio file to word doc?

[CarpalT]

For one of our departments, I created a MS word doc (for a heading) that has a visio flowchart linked into it. When I update the visio drawing the changes appear in the link on the Word document - on my pc.
So far, so good.

Then I email them the files, they drop both files into the client department's directory. When you look at the visio file on the email, it's a visio icon. As soon as it hits their directory, it's a generic windows icon. I go to their department/pc, and update the link(because the file location has changed.) The client department sees the visio drawing only as a generic windows icon on the word document - instead of the flowchart I see when I use my pc.

At this point the help text says to display a linked or embedded object as content, go to the Edit menu, select to the object name, and click Convert. However, the object is now a package object and cannot be converted.

The client department's pc's don't have visio on them. Is that why we're having this problem? They have some security issues that dictate they control the files this way.

I would appreciate any help I can get with this. TGIF!!Thanks! - Marcia