Link Button on Analog phones not working

[bliemsgirl]

We just upgraded an Option 61C from version 23.11 to Succession 4.0. However some analog phones seem to be having some problem with the "link" button. Is there anything "special" that needs to be confugured for the link button to work. I did check the old programming, but everything seems to be fine.

 

[johnpoole]

might be a timer issue, look at your tim data, ld 21 prt tim if your flash timer doesn't match the link button flash you'll see that problem

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

how do I find out what the link button flash is?

 

[johnpoole]

that has to be in the documentation on the set, either in the box or the web site of the maker. normal would be 500 mil, (half a second)

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

the analog phones are the ones made by Nortel. I will check it out and change it as well if needed.

Thanx

 

[johnpoole]

my flash timers are set to:

TYPE TIM_DATA
CUST 00
FLSH 45
PHDT 60
DIND 30
DIDT 14
LDTT 14
BOTO 14
DBRC 60
RTIM 30 30 30
ATIM 0
AQTT 0
ADLD 0
NFNA 0
HWTT 0
NIT 8
FOPT 14

and we use the nortel analog sets also

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

I went ahead and changed the tim_data, but the link button still doesn't work. I also can't seem to find documentation on the phones either. Is there anything else I can try?

 

[johnpoole]

i would monitor the phone it make sure you are getting a link signal.. change the cls on a 500 to thfa and ftr phd, see if either of those help

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

When you press the link button you do hear that you "disconnect" the user, but the actual linking does not happen when you dial another number.

 

[johnpoole]

do you have the ftr phd on that set? you here a short shutter dial tone, (transfer tone) ?

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

No I don't think that feature is programmed on any of the phones. I'd have to check to make sure though

 

[johnpoole]

just add it to one set to see if that causes a change. i've checked my 2009's and the link does work, but they all go in phd

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

I tried adding the PHD and the thfa, I even played around with them as well, enabling one then the other, but it still didn't seem to work.

As soon as I press the link button I hear a short silence and then the dial tone again.

 

[johnpoole]

have you tried a hook flash to see if that works, trying to determine if it's the set or the switch

john poole
bellsouth business
columbia,sc

 

[mluckie1]

Check the cls for XFA please post the TNB for the set that is having the trouble.

 

[bliemsgirl]

What exactly is a hook flash?

 

[mluckie1]

Momentarily press the switchhook down, switchhook is the part where the handset sits to hangup the phone.

 

[bliemsgirl]

I don't think I see a switchhook button.

The phones are M8009 phones.

 

[bliemsgirl]

Here is the pintout of one of the phones on which the link button doesn't work. The phone is a M8009 and switchhook does not work as well.

DES 0
TN 020 0 13 00
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 490 0 MARP
AST NO
IAPG 0
HUNT
TGAR 2
LDN 0
NCOS 1
SGRP 0
RNPG 9
XLST
SCI 0
SFLT NO
CAC_MFC 0
CLS TLD DTN FBD XFD WTA THFA FNA HTD ONS
LPR XRA AGRD CWD SWD PUA MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUA DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA UDI RCC HBTD IRGD IAMD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
USRD CCBD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
FDSD NOVD CDMR
RCO 0
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR FDN 9
DATE 23 AUG 2005

 

[techman3030]

The reason it doesn't work is the XFD in your CLS settings. XFD stands for transfer denied. XFA is Transfer allowed. do a

REQ CHG
TYPE 500
TN 20 0 13 0
ECHG YES
CLS XFA
then enter until you complete the change and it should work.