Lines stuck

[lliesbthighs]

Hi it is BCM400 having 10 COT lines, so often these lines gets stuck in BCM and i have to reset them to get lines. Any help?

 

[DigitelD]

Do the lines have diconnect supervision? If not the lines will hang.

SHK Certified (School of Hard Knocks)
NCSS

 

[gberger]

As well, is your customer doing a lot of conference calls?
If so, check if the have the ability to do the conference at the CO level(meaning taking one line only instead of two), that should help.
Last thing, is the Bcm fully patched?

 

[SupportDude]

Test DS from Telco.
Call in on one of the lines from your cell phone.
Answer the call and place it on hold.
Hang up on the cell phone.
The flashing indicator should disappear within a couple of seconds.
If it goes longer than 12 seconds the C.O. is not providing any Disconnect Supervision.

-SD-

http://www.mysupportguy.net