Lines Show "Not in Service"

[Dmacnumberfour]

Hello,
I checked a MICS with 5.0 software this weekend with a problem with the lines not releasing in a timely manner. NAM voicemail. System has 12 lines. Checked them and none of them were set to Supervised. I changed them to supervised and rebooted the system. After the reboot lines one thru four would give the "not in service" message in the display. Lines 5 thru 12 would work fine.I swapped the line cards in the KSU and same result, so I know the card isn't bad. Why would the first four lines lockup like this? I tried another reboot and no change.
Dmac,

 

[Arr]

Check the module status in maintenance try disabling and then reenabling. Don't reboot at this stage. This may also be a Rls 5 problem (which I'm not aware of).

cheers
PhM

 

[Dmacnumberfour]

Arr,
I tried that and I couldn't find the section where you disable and reenable. It is where you show module status correct. I think I just overlooked where it is. It is module 2 Cards on KSU correct?
Dmac,

 

[cowenby]

Go to
--Maintenance
----Module Status
Select the appropriate card/module,
press the "STATE" soft key,
press the "DISABLE" soft key,
answer "YES" to "Disable at once?",
wait while display shows "Updating state..",
then press the "ENABLE" soft key.

 

[Dmacnumberfour]

Thanks guys I'll try it when I get back to the site tommorrow.
Dmac,

 

[Dmacnumberfour]

Arr,cowenby,
Got back to this site today. I went in and disabled the card and reenabled. Went back and wired the lines back into the switch and all is good now. Thanks for the help.
Dmac,

 

[curlycord]

Usualy the lines come back in a minute or so however doing a line copy with that release software you will indeed need to do the above.