I have installed a line side T1 card. The ports are connecting to an IVR. The customer runs a script to log the ports into the switch. We acquire the ports in symposium but can not get the ports to show logged in with symposium. I can stat the card in the switch and the ports show logged in and acquired. Any thoughts? Thanks for any help.
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Line side T1 Ports not showing logged in in Syposium
- Thread starter mkrup
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We have MPS but used with Genesys never really get any issues on that, and Callpilot with AACC. When we have problems with ACCESS in Callpilot generally de-acquire all ports in CCMA, restart the MLSM service on the CCMS then try to acquire again from CCMA. This works well for Callpilot ACCESS not sure if it will do the same for you.
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