lemonheads
Technical User
Need help on interfacing Nortel Option 11C with Aspect IVR using Line side E1. anybody there who experience the same set-up, pls help
Thanks...
Thanks...
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Line Side E1
- Thread starter lemonheads
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chaldhanno
IS-IT--Management
hi,
i have done the interfacing but not with the IVR u mentioned. All u need to is configure the LSE1 as 30 analog phoones. Make them member of an ACD.and give the
position ids and DNs to ur IVR guy. If u use SCCS, then acquire them in SCCS, craete corrosponding login ids for these 30 ports. make sure ur phoens have AST 00 01 and IAPG 01.
And use SCCS script to route the call to these agents.
Your IVR will monitor the Agnets through CLAN and using CTI.
Hope it helps
Regards
panky
i have done the interfacing but not with the IVR u mentioned. All u need to is configure the LSE1 as 30 analog phoones. Make them member of an ACD.and give the
position ids and DNs to ur IVR guy. If u use SCCS, then acquire them in SCCS, craete corrosponding login ids for these 30 ports. make sure ur phoens have AST 00 01 and IAPG 01.
And use SCCS script to route the call to these agents.
Your IVR will monitor the Agnets through CLAN and using CTI.
Hope it helps
Regards
panky
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