Line selection

[BrentEaston]

How can I change the line selection on extensions? We have a person that answers all of our calls, but sometimes needs to make an outgoing call when a line is ringing. I wanted to set that extension NOT to automatically selecting an incomming ringing line. That way, the person has to press the button for the ringing line, rather than automatically getting it.

Thanks in advance.

 

[jlshelton]

The feature that you want is called Idle Line Preference. It varies between systems.

On Legend, you can turn off the Ringing/Idle line preference by using programming code *344. When this is done, "If Ringing/Idle Line Preference is turned off for an extension, no line button at that extension is ever selected automatically. The red LED is never on until you press the line button with a ringing call (flashing green LED) or an available line button (green LED off) to make a call." (from the Legend 7 manual.)

 

[CinemaPhones]

It will be necessary for the person to always select a line whether incoming call or outgoing call. Telco or intercom.
Use Central Programming for extension XXXX
<MENU>
<SYS PROGRAM>
<START>
<MORE>
<CNTR-PRG>
<PROGRAM EXT>
ext#
<ENTER>
Press any feature/line/speed dial button
<LIST FEATURE>
<MORE> Until you get to the page with LINE PREFER
<LINE PREFER>
<OFF>
<ENTER>
<HOME>

 

[BrentEaston]

That is what I needed. Thanks for the help!