Line Ringing on one extension

[phoneguyjr]

I am needing to know if it is possible to program a couple of buttons on a 4424LD+ that would turn the ringing on and off for that particular extension. Customer does not like DND because he wants his clients calling in to get the few rings and then the voice mailbox but he does not want it to ring. I do not have a magix in my office to try it and the customers location is 1.5 hours away and I just want to know if this would work before heading out. Thanks.

 

[SYQUEST]

Not on the Partner system! But see the following from the Magix Feature Reference Guide document:

Ringing Options
At a Glance
Users Affected Telephone users, DLC operators
Reports Affected Extension Information, System Information (SysSet-up)
Modes All
Telephones All except QCC
Programming Codes
Ring Timing Options
All Personal Line and Pool
buttons on extension
Immediate Ring
Delay Ring
No Ring
Individual Personal Line,
Pool, SA, ICOM, and
Cover buttons
Immediate Ring
Delay Ring
No Ring
Send Ring (on principal
extension, for Shared SA
buttons with Delay Ring)
On
Off
Abbreviated Ring
(multiline telephones only)
On
Off
Personalized Ringing
(multiline telephones only)
(centralized telephone programming only for single-line
telephones and MFMs)
*347
*346
*345
*37
*36
*35
*15
**15
*341
*342
*32 + ringing pattern number (1–8)
4400-Series and MLX Display
Labels
RingOptions,All Lines,Immed Ring/Delay Ring/No Ring
[RngOp,AllLn,Immed/Delay/No]
RingOptions,One Line,Immed Ring/Delay Ring/No Ring
[RngOp,1Line,Immed/Delay/No]
SharedSARng,On/Off [ShRng,On/Off]
RingOptions,Abbreviated,On/Off [RngOp,Abbrv,On/
Off]
PersonalRng,Pattern #n [PRing,Pat#n]
Abbreviated Ring
Personalized Ringing
Pattern
Enabled
1 (pattern numbers 1–8)
Feature Reference
Ringing Options
720
Description
Ringing Options refers collectively to three options that determine how users’ telephones ring
when they receive calls: Ring Timing options, Abbreviated Ring options, and Personalized Ringing
options. These options are programmed for each extension through either extension programming
or centralized telephone programming, using the display or programming codes. In addition, the
system uses distinctive ringing patterns to identify various call types to the telephone user.
Ring Timing Options
Ring Timing options control how soon a telephone rings, or whether it rings at all when a call
arrives. Line buttons on each extension can be programmed so that calls ring as follows:
Immediate Ring (factory setting). Rings as soon as a call arrives.
Delay Ring. Provides a delay before the telephone rings. The length of the delay depends on
the type of button and the coverage arrangement:
— On outside line, SA (including Shared SA), and ICOM buttons programmed for Delay
Ring, the delay is fixed at two rings and cannot be changed.
— System Managers customize coverage delays on an extension-by-extension basis. The
Coverage Delay Interval and Delay Ring Interval system-wide settings are replaced by
these extension timers: Primary Cover Ring Delay and Secondary Cover Ring Delay
(range 1–6 rings, factory setting 2 rings).
— The Group Coverage Ring Delay (range 1–9 rings, factory setting 3 rings) is set for each
sender’s extension. When a sender has both Individual and Group Coverage, the Primary
Cover Ring Delay controls the interaction between the two types of coverage.
No Ring. Prevents the telephone from ringing at all. However, the distinctive returning transfer
and callback rings, described later in this section under “Distinctive Ringing” on page 721, do
sound.
Send Ring. An additional Ring Timing option, used at the principal extension to override Delay
Ring programming for any Shared SA buttons. If a call arrives at the principal extension’s SA
button and that extension is busy on another call, the call rings immediately at the SSA buttons
programmed for Delay Ring.
Ring Timing options can be programmed individually for each Personal Line, prime line, Pool, SA
(including Shared SA) or ICOM, and Cover button on an extension. The extension also can be
programmed so that all outside calls on Personal Line, prime line, and Pool buttons ring uniformly
with one of these timing options. (SA, ICOM, and Cover buttons must always be programmed
individually.)
Regardless of the Ring Timing option selected, the green LED next to the line button with a call
flashes immediately when a call arrives.
Ring Timing options cannot be programmed for SA Originate Only or ICOM
Originate Only buttons because they do not ordinarily receive calls.
For more information about coverage ring delays, see “Coverage” on page 207.
Features
Ringing Options
721
Abbreviated Ring Options
The Abbreviated Ring setting specifies how a telephone rings if a call arrives when a user is
already on another call. Each extension can be programmed to ring in one of the following ways:
Abbreviated Ring (factory setting). When the user is already on a call, a new call arriving on
a line button programmed for Immediate Ring or Delay Ring rings only once. The ring is at a
lower volume (called attenuated ring) than the normal ring.
Repeated Ring. The telephone rings normally. When the user is already on a call, an
incoming call continues to ring until it is answered.
Personalized Ringing Options
Personalized Ringing options allow a user to select one of eight different ringing patterns for his or
her telephone, making it easier to distinguish its ring from those of other telephones. The user
hears the personalized ringing pattern as the long part of the distinctive ring that identifies an
inside, outside, returning transfer, or callback call, described in the next section. Pattern #1 is the
factory setting.
Distinctive Ringing
Distinctive ringing allows users to identify the type or origin of an incoming call. The system
identifies calls with the distinctive ringing patterns listed in Table 45. These patterns cannot be
changed.
The long ring is the personalized ringing pattern selected for the telephone.
Table 45. Distinctive Ringing
Telephone Type...
Call Type...
4400-Series, MLX, and
TransTalk 9040 (when
on a TDL port)1
1 Includes Direct-Line Consoles.
ETR, MLS,
TransTalk 9031,
TransTalk 9040
(when on an ETR
port), Business
Cordless 905 Single-Line QCC
Inside 1 long ring 1 long ring 1 ring 1 ring
Outside 1 long ring + 1 short ring 1 short ring +
1 long ring
2 rings 2 rings
Transferred outside call or
returning transfer
1 long ring + 2 short rings 2 short rings +
1 long ring
3 short rings 1 ring
Returning callback call
(priority ring)
1 long ring + 3 short rings 2 short rings +
1 long ring
3 short rings
Feature Reference
Ringing Options
722
Considerations and Constraints
Transfer returns ring repeatedly until answered, regardless of the Abbreviated Ring setting for the
telephone.
When one of the eight personalized ringing patterns is selected, through either extension
programming or centralized telephone programming, the person programming the option hears
the ring selected. A 4412D+, 4424D+, 4424LD+, or MLX display telephone user must select
Enter from the display to confirm and store the selection. After choosing Enter, the user again
hears the selected ring.
The personalized ringing pattern selected for each extension is not shown on system
programming reports.
Delay Ring is especially useful on a Cover button because it gives the sender a chance to answer
before the call rings at the receiver’s telephone. No Ring is appropriate for users who do not
usually answer outside calls. To answer a call when a telephone is programmed not to ring, simply
press the line button with the flashing green LED.
While using programming codes or display selections to program Ring Timing options for one line,
press a line to which these options apply—any line button with an outside line or any SA or ICOM
button. If you press any other type of button, an error tone sounds; at a display telephone, you also
see an error message. While programming Ring Timing options for all outside lines, you can press
any line button, not necessarily an outside line button.
Telephone Differences
Queued Call Consoles
Ringing options cannot be programmed on a QCC. The Call buttons are fixed to Immediate Ring.
A QCC receives only two types of distinctive ringing—one ring for an inside call and two rings for
an outside call.
Other Multiline Telephones
Ring Timing Options can be programmed for a Multi-Function Module (MFM) only through
centralized telephone programming.
If you set the ringer volume to low (about one-third of the maximum level) on an ETR, MLS,
TransTalk 9031/9040, or Business Cordless 905 telephone, you may not hear abbreviated ringing.
Adjust the volume level as needed.
Features
Ringing Options
723
4400, 4400D, and Single-Line Telephones
Neither abbreviated ringing nor personalized ringing can be programmed for 4400, 4400D, or
single-line telephones.
Ring Timing options for 4400, 4400D, and single-line telephones can be programmed only through
centralized telephone programming.
Single-line telephones connected to a 008 OPT module do not receive distinctive ringing for the
various call types listed in Table 45 on page 721.
Wireless Telephones
Personalized ringing is not supported on Business Cordless 905 telephones but is supported on
TransTalk 9031/9040 telephones.
Abbreviated Ringing is not supported on TransTalk 9040 telephones.
Feature Interactions
Automatic
Configuration of the
MERLIN Messaging
System
You must manually change ringing options on the MERLIN Messaging
System ports.
Automatic Line
Selection
The system does not automatically select outside line, SA, ICOM, or
Cover buttons programmed for No Ring, even when Ringing/Idle Line
Preference is turned on. The user must select the button manually to
answer a call. The green LED flashes when the call arrives; when the
user presses the button, the red LED turns on.
Call Screening Calls that are no ring are not eligible for Call Screening (because they are
not eligible for coverage). Calls that are immediate or delay ring are
eligible.
Caller ID The Delay Ring option can be used as an alternative to the LS-ID Delay
option at automatically answering adjuncts so that Caller ID information is
received. LS-ID Delay delays ringing at all extensions in the system, while
Delay Ring delays ringing only at the extension programmed for it. Delay
Ring timing starts when LS-ID Delay ends.
Feature Reference
Ringing Options
724
Coverage Primary Cover, Secondary Cover, and Group Cover buttons can be
programmed for Immediate Ring, Delay Ring, or No Ring.
Calls received on line buttons programmed for No Ring are not sent to
coverage.
If an Individual or Group Coverage receiver is on a call when a coverage
call is received, the receiver hears an abbreviated ring (if enabled).
Calls received on a Primary Cover, Secondary Cover, or Group Cover
button use the receiver’s, not the sender’s, personalized ringing pattern.
The ringing at a programmed Primary or Secondary Cover button, set for
Delay Ring, is augmented by the Primary and Secondary Ring Delays set
for the sender’s extension. The system-wide Secondary Ring Delay
Interval, fixed at two rings, also augments ringing on Secondary Cover
buttons set for Delay Ring. For more information, see “Coverage” on
page 207.
Digital Data Calls Personalized ringing has no effect on calls to a digital communications
device.
Terminal adapters follow programmed ringing options and should be set
to Immediate Ring.
Videoconferencing systems are not affected by ringing options.
Fax Extension The Fax Extension feature overrides the distinctive ringing pattern for
calls transferred to a fax extension. When a fax extension receives a
transferred call, the fax extension provides one long ring (similar to an
inside call) instead of three short rings.
Forward and
Follow Me
On multiline or single-line telephones where an SA or ICOM button is
available to receive the call, calls forwarded to an extension ring with an
abbreviated ring at both the forwarding extension and the destination
extension. Calls forwarded from either a multiline or single-line telephone
to an outside telephone number do not ring at the forwarding extension.
A forwarded call that is received when the forwarding single-line or
multiline telephone has no available SA or ICOM button is forwarded
immediately and does not ring at the forwarding extension, regardless of
the Ring Timing options (Delay, Immediate, or No Ring) set.
Outside calls received at the forwarding extension ring as inside calls at
the destination extension (one ring) and do not receive the normal
distinctive ring for an outside call.
With Immediate Ring, calls are sent immediately to the forwarded
extension. With Delay Ring, calls are delayed before forwarding. With No
Ring, calls are not forwarded. If a button is set to Delay Ring, calls are
forwarded after both the Delay Ring and Forwarding Delay. The two
delays are cumulative.
Group Calling Abbreviated ringing is not operable for calls to a Calling Group extension
because a Calling Group member who is active on a call is considered
unavailable for incoming calls. In Hybrid/PBX mode, Calling Group
members should program SA buttons for Immediate Ring.
Features
Ringing Options
----------------------------------------------------

Unfortunately, the formatting did not copy so it may be a little difficult to follow, or you can download the document from support.avaya.com.

....JIM....

 

[TouchToneTommy]

Question: Does your customer currently use Night Service?

 

[phoneguyjr]

customer does not use night service but after looking at night service groups it looks like personal lines will always ring immediately to phones that have that line assigned to them. is that correct? I havent not dealt with night service and personal lines much.

 

[TouchToneTommy]

Personal lines kinda rules out using the NS button. Maybe try something like assign the personal line to an adjunct as well as to the primary phone. Use Follow Me to bring the ringing calls from the adjunct to the primary phone. Maybe also have to put a coverage button for the adjunct on the phone, but set it to No Ring to make the follow work.

Something to play around with, to see what works.

 

[phoneguyjr]

Ended up having to make another extension have the personal lines assigned to it. have the lines going to that mailbox in the messaging and using the phantom mailbox option to send it to the original extension. Now when they push the DND, it is just shutting off extension 100 and the lines still ring the normal amount of time on extension 101 and going to that mailbox. Seems like the phone system is way overkill for a single phone, single office setup but thats what the previous company taking care of them managed to sell them and now I get to figure out how things can work the way that the customer wants. Fun times.