Line redirection in Nortel Norstar/VM4.0/MICS 4.1

[gmarrufo]

I need to redirect calls from internal extension 2431/2430 to two external cell phones. Information in the manual very dim at best.

Thanks for help!

Giovanni

 

[curlycord]

Line redirection takes up 2 lines.
Press Feat 84 and follow on screen prompts.

To forward the set press Feat 4 and select line and phone number...not available on early software versions.

Or you can have voice mail do the transfer if you allow it in admin.

Which do you prefer and what system/software do you have?

http://www.spoctel.com

 

[gmarrufo]

Let's try the voice mail approach

The system is Nortel Norstar and I think the software is MICS 4.1. (from the PCMCIA)

thanks,

G

 

[executone]

Outbound Transfer From NAM (Dial 7 Option)
Feature 983, 1020000 ok
MBOX
CHNG
Mbox: 223 for example
NEXT until you see
Outdial: None
Press CHNG
Select Line or Pool (how you want them to go out)
If you select Pool the screen will show
Pool: (enter 1 for pool A, 2 for pool B etc.)
Accept: 1.. press ok
Just log into the mailbox. When it comes up and tells you how many messages are in the box, press 8 then 8 to configure the outbound transfer. Press admin, enter the destination phone number, and press ok. Screen will say Transfer: off, press change to turn it on.

Good Luck!!

 

[executone]

Externally Call Forward a Phone:
Note: You must have at least 4.1 software to execute this feature.
Build a Route:
Services - Show
Ringing Service - Next to
Routing Service - Show
Routes - Show
Show Route: 001 - Show
Dialout: No Number - Leave alone - Next
Use: ( ) - Change to Pool you want it to use. (Pool A)
DN Type: Public
Build a Destination Code:
Routing Service - Show
Routes - Next
Dest Codes - Show
Show destcode: - Add
DstCode: (enter code) - OK
Normal: 000 - Change to route built - Show
AbsorbLength: ALL
Don't have to worry about Night schedule etc.
Make sure the phone has Allow Redirect set to Yes and that you've allowed it access to the line pool you're using.
Then simply walk up to the phone and press Call Forward Button or Feature 4 Dial the destination code + phone number.
All calls that ring on the phone will be forwarded! All calls, including IC calls. So if you want one particular line to be forwarded but not others, simply program ONLY that line to appear & ring on the set.
Note: If you have a PRI then you are already using a route and destination code to get out to begin with so you can just use the same code to do the external call forwarding.
If you want the CF to be on a No Answer condition, program the cell number including the destination code in the CFNA heading of Capabilities for the station you want to forward. That way you will get the forward after a specified # of rings...

Good Luck!!