Line Pool 8 Issue

[djtt]

Have a client with a MICS 6.0 and they have about 30 exts. in use. Their dispatch center clerk needed to set up a seperate hunt group so I assigned them to line pool 8 for dialing out with a 2 line hunt used by just one ext. user.

No problem for several months. I have done this thing before. Now all of a sudden the dispatch clerk can not dial out when pressing 8. This comes and goes. The display says nothing at all just the time and date. I change the set out cause that set is an old 7310 and is worn out. Put in a newer set and still the problem happens.

Any suggestions?

 

[Dasheen]

Is she still programmed to have access? Maybe all lines associated w/ that pool are in use.

 

[djtt]

That agent is the only one that uses or is even aware of dial code 8. The rest of the building dial 9. That is the only phone that is set for access to line pool 8.

If all lines are in use should it not say "NO LINES AVAILABLE"?

 

[curlycord]

Time and date on display?

You need to dial Intercom first so what happens when Intercom is pressed? screen should go blank.

Reboot KSU


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curlycord

http://www.curlycord.com

 

[djtt]

Prime Line is I/C. They can still get incoming calls from the 2 line hunt group.

 

[curlycord]

I was asking what happends when you Press Intercom.....does the screen go blank?
Then when you press 8 the date and time returns???

Assign those two lines to the set to see what is happening also.



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curlycord

http://www.curlycord.com

 

[djtt]

I will check next week when I stop by their office. I am also going to reboot the entire system.

 

[silver987]

Make sure the line (lines) you are trying to access are in the proper pool group. Sounds like you don't have any lines under 8.

Wayne T

 

[RikRodgers]

Could be user error, too. Is she picking up the handset before dialing 8?

Could it be a stuck button, programmed as "blank"?

 

[djtt]

I just reset the entire system with a power down. They were leaving and I asked them to let me know tomorrow.

This pool has been set up a few months ago and nothing has been done since this programming that is why it is so strange. I am the only vendor that has access to programming.

 

[djtt]

All this time the ext. user was giving me the wrong info.. I asked him several times what he saw on this display and he said "nothing showed".

He never even bothered to look at the display. When I got there I dialed 8 and got no dial tone but I did see that it tried to seize line 2. Line 2 is dead at the BT.

What a waste of my time all because he would not look at his display and give me the correct information. I feel like charging them for a t least a trip charge!

Ever have customers that just won't follow directions when you are trying to help them troubleshoot a problem for them?

 

[curlycord]

Dont forget to add our charges....were expensive!


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curlycord

http://www.curlycord.com