For some reason something was billed when it should not have been, I have a feeling it happened due to shipping not doing a backorder properly. Well now this specific line item is in OELINHST and needs to be in OEORDLIN. Is there anyway to unbill an individual line item or what would need to be done in this situation.
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Line item Billed when it should not have been?
- Thread starter smtoomey3
- Start date
It means the invoice was incorrect. You can credit out the whole invoice, returning the inventory to stock and then rebill it correctly. Or you can just credit out the 1 item returning it to stock and then add the item back to the order. If the order was fully shipped, it won't let you use the same order number again. You would have to start a new order.
Kevin Scheeler
Kevin Scheeler
This answer is probably too late for you - but maybe it could help in the future. If an order is invoiced when it is not supposed to be and HAS NOT BEEN POSTED - you can back out of it. You need to rerun that invoice only (select print duplicate invoice) and when the question comes up Did invoices print correctly? click no. Then you can go back and unselect the order(and dispose of the paper invoices printed)or change the selection of the order. If the invoice has been posted you would have to follow Kevin's instructions.
Celeste
Celeste
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