A problem that Mitel solved for me and didn't once ask for a Wireshark Trace - Wahooo :
I had yet another issue with an MWI - This time from an embedded V/Mail on a (Virtual)MCD Version5
1001 is a Multline Key and has a standard mailbox. Several Extns have an MWI Key for the V/Mail left for 1001.
The MWI would not go away. Tried checking other mailboxes (eg 0) Tried using FAC to set an MWI and delete the MWI, clear all features. No joy. Tried to delete the mailbox (including reboot of Mitel whilst deleted) No Joy. Tried to follow the tip I read in other threads about putting extn into V/Mail Hunt group, enabling DND permanent on it and using it to remotely clear the MWI - no joy.
The reason for this MWI (almost definitely) is that an Extn 1001 was originally created, had a message and then was deleted with its message stil present. This creates an undeleteable MWI key. Error message is 'This line is currently in use'
I wanted to delete the MultilineKey and start again, create the extn 1001, leave a vm, delete it, delete the mailbox and then recreate the multilineKey but it wouldn't let me delete the MultilineKey as 'Line is currently in use'
The Solution was to do a database restore (which wipes messages in the inbox)
I hope your customers are not 24 hour like mine.
I had yet another issue with an MWI - This time from an embedded V/Mail on a (Virtual)MCD Version5
1001 is a Multline Key and has a standard mailbox. Several Extns have an MWI Key for the V/Mail left for 1001.
The MWI would not go away. Tried checking other mailboxes (eg 0) Tried using FAC to set an MWI and delete the MWI, clear all features. No joy. Tried to delete the mailbox (including reboot of Mitel whilst deleted) No Joy. Tried to follow the tip I read in other threads about putting extn into V/Mail Hunt group, enabling DND permanent on it and using it to remotely clear the MWI - no joy.
The reason for this MWI (almost definitely) is that an Extn 1001 was originally created, had a message and then was deleted with its message stil present. This creates an undeleteable MWI key. Error message is 'This line is currently in use'
I wanted to delete the MultilineKey and start again, create the extn 1001, leave a vm, delete it, delete the mailbox and then recreate the multilineKey but it wouldn't let me delete the MultilineKey as 'Line is currently in use'
The Solution was to do a database restore (which wipes messages in the inbox)
I hope your customers are not 24 hour like mine.