Assaultdog0351
IS-IT--Management
Firstly, I would like to thank all of you putting time in to answering peoples questions. I spent the last 3 days skimming manuals and searching your board to get my office phones up to speed.
At my office, the greeting and passwords were made by someone, at some point, and all of the extensions were wrong a decade later and people have been just unplugging their phones to stop the madness.
After receiving 5 phone calls in 1 hour that were not for me, I lost my cool and hit the old google machine to figure this stuff out. So far I have managed to reset all of the passwords, renumbered the voicemails to the extensions, renamed the phones, set lines to supervised, turned off the ring before the AA picks up, made a generic greeting for the correct extensions, then last night I made a CCR tree with transfers with sub levels, internal and external transfers, voicemails.. etc. I felt like the rain main and plotted it all out on a whiteboard.
There is currently one issue I am still having, and that is sometimes line 2 will die and become a buzz when you dial out, or attempt an external transfer. It will remain in this state for a short period of time regardless of you releasing the calls/hanging up. Where should I start looking to resolve this?
My office has old Nortel Norstar phones with a 3x8 something or another and Flash with VM.... I forget what that means. Phones are an unlisted version of the M7310 I think. NT8B20AF-03
At my office, the greeting and passwords were made by someone, at some point, and all of the extensions were wrong a decade later and people have been just unplugging their phones to stop the madness.
After receiving 5 phone calls in 1 hour that were not for me, I lost my cool and hit the old google machine to figure this stuff out. So far I have managed to reset all of the passwords, renumbered the voicemails to the extensions, renamed the phones, set lines to supervised, turned off the ring before the AA picks up, made a generic greeting for the correct extensions, then last night I made a CCR tree with transfers with sub levels, internal and external transfers, voicemails.. etc. I felt like the rain main and plotted it all out on a whiteboard.
There is currently one issue I am still having, and that is sometimes line 2 will die and become a buzz when you dial out, or attempt an external transfer. It will remain in this state for a short period of time regardless of you releasing the calls/hanging up. Where should I start looking to resolve this?
My office has old Nortel Norstar phones with a 3x8 something or another and Flash with VM.... I forget what that means. Phones are an unlisted version of the M7310 I think. NT8B20AF-03
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