I have a customer that we just upgraded their MICS to 7.1, and installed a PRI. They told me at lunch they want to be able to limit the amount of call comming in to only 2-3 total calls at once and still have a live person answer. We already had their main number put into a smaller trunk group on the PRI to limit it to 6 total. Currently all 4 of the receptionist phones are set up woth 3 appearences of the main target line and 7 SWCA keys. Anyone have any good Ideas??? Everything I try doesn't work very well.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Limiting inbound PRI calls
- Thread starter dontworx
- Start date
RikRodgers
Vendor
What do they want the other callers to hear?
VM? Then program a service mode for Lunch.
Busy? There are ways to force the Norstar to send busy, but I don't think that'd work on a timetable like that.
Effectively, they either take calls at lunchtime, or they don't. Any other option seems to be a dis-service to their customers. (Sorry, you weren't caller #3, so you'll have to call back later.)
VM? Then program a service mode for Lunch.
Busy? There are ways to force the Norstar to send busy, but I don't think that'd work on a timetable like that.
Effectively, they either take calls at lunchtime, or they don't. Any other option seems to be a dis-service to their customers. (Sorry, you weren't caller #3, so you'll have to call back later.)
- Status
Similar threads
- Question
