Limiting a route to 4 calls.

[hached]

Hello there,

Hopefully a simple question.

I have a route that I use between my rightfax server and my PBX; route 100, it's setup with 4 trunks. What I need to do is if all 4 ports are busy to give the customer a busy signal; right now the calls are defaulting to my attendant and she obviously doesn't enjoy the fax tone in her ear.

The only way I know of doing this is with a master route but it doesn't appear I can setup a non ISDN master ISA route....

Any help would be appreciated.

TYPE RDB
CUST 00
ROUT 100
DES FAXINB
TKTP TIE
M911P NO
ESN YES
CNVT NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP DTI
ISDN NO
DSEL VCE
PTYP DTT
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 7091
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
TFD 0
VSS 0
VGD 6
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

 

[GHTROUT]

About those four trunks... I wonder if they are really internal analog TNs backed into trunk cards. If that is the case, look at the the HUNT of those TNs.


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[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[telebub]

Yes, I would be interested to see a printout of the trunk TNs.

War Eagle!!

 

[GHTROUT]

That's where further study might be needed. The poster may need to tug a wire from a trunk TN to the source...to see if the source is an analog TN.


~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[hached]

Here is a printout of one of my Trunks, it's running off a DTI/PRI card.

DES FAXSVR
TN 095 01 VIRTUAL
TYPE TIE
CUST 0
TRK DTI
PDCA 1
PCML MU
NCOS 6
RTMB 100 1
TGAR 1
SIGL EM4
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN CND ECD WTA LPR APN THFD HKD SPCD
P10 VNL
TKID
AACR NO
DATE 15 JAN 2009

 

[telebub]

Are these the only 4 trunks on the T1? I'm a bit perplexed. The PBX doesn't control any type of hunting at the trunk level, only the station level. That is why GHTROUT thought there may be analog TNs tied to the trunks. The Fax Server has to be doing something in the event all 4 trunks are busy. Maybe routing the call to an old fax extension not used anymore?

Does the attendant get any type of display when these calls come in? Maybe the readout on the display will tell us where they are coming from.

War Eagle!!

 

[hached]

Yes, there are only 4 trunks....

TYPE TLST
TKTP TIE
ROUT 100
DES FAXINB
TN 095 01 MBER 1 FAXSVR
TN 095 02 MBER 2 FAXSVR
TN 095 03 MBER 3 FAXSVR
TN 095 04 MBER 4 FAXSVR

I tried busying out my 4 trunks and then called my number pointing to the fax and it went right away to reception; I didn't ask her what she saw on her set; however, she did confirm that she gets many "fax" calls during the course of a day.

 

[telebub]

I think you should ask the attendant what is on her display when she gets one of these calls.

War Eagle!!

 

[hached]

What we ended up doing to resolve this issue is setting up a second target in our RLB, pointing to a route with a new DMI; within the DMI I instructed it to delete 11 digits and insert 6660 which is a phantom extension that doesn't hunt or forward so it just rings busy...so now when my 4 trunks are busy it goes to 6660 and rings busy, no more attendant.