My parent's internet connection has has stopped working and I'm trying to help them (over the phone as i live in another country - so the details aren't too good).
The problem seems to be with the dialling the number stage. At first I thought it may be the ISP, but I've got them to try other ISPs with no success.
A neighbour said that lightning struck the telephone lines around the same time the internet stopped working. Could this have fried the modem, or is the problem likely to be something else?
From what I can remember, the modem was integrated on the motherboard and the PC works fine for everything else. Any suggestions are greatly appreciated.
The problem seems to be with the dialling the number stage. At first I thought it may be the ISP, but I've got them to try other ISPs with no success.
A neighbour said that lightning struck the telephone lines around the same time the internet stopped working. Could this have fried the modem, or is the problem likely to be something else?
From what I can remember, the modem was integrated on the motherboard and the PC works fine for everything else. Any suggestions are greatly appreciated.