I currently have an OPT81c 25.4 using CP 1.07 and Symposium 5.0. One of our clients would like to be able to give a caller the option to go to voicemail in the events all ACD agents are busy or not signed in. Is there anyway on an ACD phone (type 3905) to put the same DN and light the MWI on all of the phones simultaneously? The client would like for the FIRST available agent to go into the voicemail and retrieve the messages. I hope that makes sense.
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Light MWI on multiple ACD phones
- Thread starter jebloome
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