Licensing Issue/ Can't see tape drive

[peter3244]

Can anybody help please

Our backups have stopped working as ARCSERVE, after a server reboot, cannot not see the tape drive
which is a Compact Storage Works TL891DLX MiniLibrary.

However the problem has varying degrees of seriousness.
I.E after a server reboot sometimes the Tape drive can be see but tapes are displayed as updating indefinitely
and continue to do so until the server is rebooted again. Upon which the tape drive can be seen but not used or just not seen.

Further the utility software that comes with the tape drive does not appear to work if ARCSERVE can not see the drive.
However the utility does appear to work if ARCSERVE can see the drive (but ARCSERVE does not).

In the event viewer we see..

Computer Associates Licensing 3IMV - License Failure. Terminating... Please run the appropiate license program to properly licence your product. LRF = 3IMv, 00508bb3c51d, PC_686_1_996, <SERVER NAME>, 0

1) Are the two problems related.?
2) Can we activate the license somehow as Computer
associates want to charge us $95 on top of $1000 we have
we have paid them. ?
3) Is there another way of solving this problem...?
4) What does inoculate IT do/mean?

Any help would be priceless...

 

[DebiJo]

Innoculan IT is Arcserve's virus scanning software. I don't use it, so I can't tell you any more than that.

I have seen problems when the programs aren't licensed, even inside the 30 day window, but for the most part, all programs work as designed for the first 30 days. After that, things stop working, the job scheduler is usually the first to go. I must say that I've never experienced it not seeing the tape drive.

Did you make sure that your tape drive is supported by Arcserve? Here is the link to the Arcserve 2000 supported device list:

http://support.ca.com/techbases/as2000/arc2000.html

Good luck,
Debi

 

[Guest_imported]

The Tape drive you have is supported by both Compaq and ArcServe, you need to check the firmware levels of server system board, array controller, and DLT as well. If the firmware is mis-matched or old this can cause the behavior described.
As far as licensing is concerned, look for a folder in the root of your system drive called CA_LIC in it you will find a file called ca.olf open it with notepad and you will be able to confirm if your license is current.

CG

 

[peter3244]

In the end the entering the licence details again stopped the licencing error. After that we lost our tape groups.
Recreating the tape groups and leaving the tape to mount, after 5 HOURS! the machine sorted itself out and the backups now work.