License Issue 2

[phonebits]

I have a v2 chassis from our demo kit that has been upgraded/downgraded quite a few times. I know in the past it's been a working 9.0 system, but for a while we had it running 8.1 for some reason.

I tried bringing it back up to 9.0.12 this morning, and while I do have an ADI license marked "Software Upgrade 7 (R9.0)", after booting I'm getting a "No License Available" on the couple digital phones I have hooked up. Manager and System Status are showing license status as normal and valid. I have my usual virtual Preferred edition license from the UCMv1 module being installed, the Upgrade 7 which should entitle me to R9 and some virtual IP Endpoints from the VCM being in place.

I've tried defaulting the config, hard resetting the chassis, recreating the SD card. Nothing seems to work. It's a PCS13 chassis if that means anything.

Very odd, I know this chassis was running 9.0 before it was downgraded. It runs just fine on 8.1, and from the looks of the old config file, has upgrade licenses from every prior version of IPO as well.

Any suggestions? I don't have IPOSS on this as it's kind of our lonely stepchild second demo kit and the cost wouldn't be justifiable, but I'd like to be able to tinker.

 

[derfloh]

Probably the virtual essential edition license has been lost during up and downgrading.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[joe2938]

I believe it you bring it down to version 7 and then step upgrade it back I believe it will recreate the virtual essential edition license at least this is what I have been told.

 

[phonebits]

Is that even an issue when there's a Preferred Edition license present (due to the UCMv1)? I don't remember seeing an Essential Edition present previously when it was working correctly.

I'm tempted to throw the SD card in another chassis, but I don't want to cause an issue where I lock up another one.

 

[joe2938]

Well that changes everything then, and you said all licenses are valid?

 

[phonebits]

Sure are, it's got me very confused.

It's showing as valid in both Manager and System Status. No error messages at all in Monitor.

All seems normal minus the error message displayed on the phones.

Do you think it's worth running through the 7, 8, 8.1, 9 upgrade process?

 

[joe2938]

Are the digital phones on a module and are they at the correct release?

 

[phonebits]

The phones are plugged into a combo card and were functional on 8.1 previously. They didn't appear to want to download any files after the 9.0 upgrade like I've seen other times. It's currently a 1416 and a 6408D+. I plugged in a 1408 just now for grins n' giggles with the same results.

 

[critchey]

You need an Essential Edition license to run Standard Mode and you need Preferred Edition to run Voicemail Pro (among other things). I have seen once before where an upgrade license was somehow working in place of an Essential Edition license and once it was removed or upgraded past that upgrade license customer had to get a proper Essential Edition license. Or as derfloh stated you probably had a virtual Essential Edition license from upgrading from R7 to R8 that went away after upgrading/downgrading at some point. If that is the case you really should not rely on a virtual license you should get a proper Essential Edition license.

The truth is just an excuse for lack of imagination.

 

[phonebits]

Just to update what I found fighting with the system.

I brought the chassis all the way down to 6.0 and stepped it up through 7.0 to 8.0 in hopes that the mythical virtual essential edition license would reappear. No such luck unfortunately. Did it multiple times without any success.

What I did find is that when upgraded from 7.0 to 8.0 and finally 8.1, there's no essential edition license and system status shows an error that there isn't one, however the system is functioning just fine with all the preferred edition bells and whistles. All the other fancy licenses like One-X users, SIP trunk channels show valid and all the features are working.

Going up to 9.0 which is the maximum version I have an upgrade license for however breaks everything. The phones display a license error, and this behavior continues even if downgraded to 8.1 with the only fix being to step down to 7.0 and back up again.

The virtual essential edition license must have been lost over a year ago, because I took an XML export for a possible PLDS migration at the beginning of this year and it isn't showing the virtual license being present at that time.