license in solidus 9.1 for agent

[ravin789]

we have upgrade soliuds 7 to 9.1.
i am facing license error while login in agent Mitel contact centre agent 9.0.
"there is no license availble"
I have seen in ELM,we have 60 desktop agent as well as blue star agent license availble.
still i am facing license error.
is there any other license for agent in solidus 9.1 which we have to purchse from mitel.
or is there any issue in configuration.

pls help

 

[parnum]

Hi

Configuration issue. Have you checked licence availability in configuration manager? Can you open the app on the server?

You have MiContactCentre 9 licenses, yes?

Best parnum

 

[parnum]

Well you seem to have disappeared but I just noticed you are trying to run client at 9.0 when server is 9.1. So the answer is simple - client must be at the same software version as the server, so upgrade the client,

Parnum