Environments: Sage 300 v2018 full install on an App server. Workstation Set up on a RDS server. SQL on a SQL server.
Every morning when the users log on to RDS server and launch Sage 300, the first user receives an error prompt "You do not have a license to use this product!" and can't get to login screen. so far, I have been using a procedure to work around it: I logged on to App server and launched Sage 300 as ADMIN. And then I logged on to RDS server and logged on as ADMIN. Then the license error message window won't show up when the users log in on RDS server afterwards.
I checked the event logs on RDS server where the error happens. I see 2 consistent errors from ACCAC in sequence as bellows :
*** Error 1 ***
The description for Event ID 100 from source ACCPAC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
- COM error caught in ReadCachedLicenses. HRESULT -2147221164 (Class not registered)
*** Error 2 ***
The description for Event ID 100 from source ACCPAC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
ib.c - 3795 - IB - Bad HPIB in ibUnloadLangDlls
I am not sure what to try at this point. Any help or suggestion is highly appreciated!
Every morning when the users log on to RDS server and launch Sage 300, the first user receives an error prompt "You do not have a license to use this product!" and can't get to login screen. so far, I have been using a procedure to work around it: I logged on to App server and launched Sage 300 as ADMIN. And then I logged on to RDS server and logged on as ADMIN. Then the license error message window won't show up when the users log in on RDS server afterwards.
I checked the event logs on RDS server where the error happens. I see 2 consistent errors from ACCAC in sequence as bellows :
*** Error 1 ***
The description for Event ID 100 from source ACCPAC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
- COM error caught in ReadCachedLicenses. HRESULT -2147221164 (Class not registered)
*** Error 2 ***
The description for Event ID 100 from source ACCPAC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
ib.c - 3795 - IB - Bad HPIB in ibUnloadLangDlls
I am not sure what to try at this point. Any help or suggestion is highly appreciated!
