Hi Everyone,
Time to dust off those old manuals!
I have a customer that has had a 34i working for the last 10 - 15 years. It is version x.5Hy (March 05) so is probably as recent as you can get. The system is pretty much maxed out to 34 extensions with pri30 and now I have just added a DVIB to slot 1 to work as an Auto Attend (press 1 for this dept. Press 2 for that dept. Etc)
Using programme 05 the main DDI is routing to DVU1 during the day. DVU1 is set up for CCR 1 in programme 79 and it all works fine apart from DVU1 only plays once. Is there a way of getting this to repeat? There are only 3 options, pressing 1 goes to group 621, 2 goes to group 622 & 3 goes to group 623. But it doesn't repeat and if you don't dial anything after Dvu1 plays, after 10 sec of silence it seems to default to the did/disa busy error destination programming which although
the phone display says tone/atd with flex key 1 and 2 lit. It actually follows Pgm 32 CO Ring assign, as it says it would in the manual. I know it is following Pgm 32 because I have changed the extension numbers programmed here to check.
So what I would really like to achieve is DVU1 repeats in some way or rather than the call disappearing off to the ring assign Pgm 32can I get it to a group and can that group be then set to just play DVU1.
Hopefully from this ramble you can see what I am trying to achieve and what programming I have performed to get there.
Any suggestions would be greatly appreciated
Regards
Mark
Time to dust off those old manuals!
I have a customer that has had a 34i working for the last 10 - 15 years. It is version x.5Hy (March 05) so is probably as recent as you can get. The system is pretty much maxed out to 34 extensions with pri30 and now I have just added a DVIB to slot 1 to work as an Auto Attend (press 1 for this dept. Press 2 for that dept. Etc)
Using programme 05 the main DDI is routing to DVU1 during the day. DVU1 is set up for CCR 1 in programme 79 and it all works fine apart from DVU1 only plays once. Is there a way of getting this to repeat? There are only 3 options, pressing 1 goes to group 621, 2 goes to group 622 & 3 goes to group 623. But it doesn't repeat and if you don't dial anything after Dvu1 plays, after 10 sec of silence it seems to default to the did/disa busy error destination programming which although
the phone display says tone/atd with flex key 1 and 2 lit. It actually follows Pgm 32 CO Ring assign, as it says it would in the manual. I know it is following Pgm 32 because I have changed the extension numbers programmed here to check.
So what I would really like to achieve is DVU1 repeats in some way or rather than the call disappearing off to the ring assign Pgm 32can I get it to a group and can that group be then set to just play DVU1.
Hopefully from this ramble you can see what I am trying to achieve and what programming I have performed to get there.
Any suggestions would be greatly appreciated
Regards
Mark