Lexmark C750 900 Service Error

[kida]

Our C750 gets an 900 service error - RIP error
The secondary information reads:
Adjust interrupt too soon -- check engine connection

We've been told, by a service technician, that this is a printer driver error and is common with PDF files.

We get this error with non-pdf files (i.e. excel) so, that doesn't work with me....

I'm no printer tech but, I read this as a hardware issue... could it be a driver. if so, I'll have to get the Departments IT group to change drivers. We are currently using the PS driver, perhaps PCL would be better?

 

[rclarke250]

If the 900 error occurs only when the printer is receiving information from a network or computer, contact your software/network support. If the error occurs when the printer is idle or not connected to the network or PC, there may be a printer hardware or connection problem. Sometimes a bad connection with an Internal Network Adapter/Network Card can cause the problem. The first thing to check is the base printer.

To check the base printer:

1. Turn off the printer and disconnect every cable, except for the power cord.
2. Turn on the printer and see if the error returns.
3. If the error does not return, try to print a test page from the Test Menu.
1. Press Menu > to enter Menus.
Optra S series and Optra K series printers: Continue to press Menu > until you see TESTS MENU.
Optra T and Lexmark T and W series printers: Continue to press Menu > until you see UTILITIES MENU.
2. Press Select to view the menu items. TESTS/UTILITIES MENU is now on the first line of the display.
3. Press the Menu > button until Print Menus appears on the second line.
4. Press Select.
5. If the display tells you to change paper, press Select or the GO button to print.
4. If the test page prints correctly, the printer's hardware is most likely working correctly. The source of the problem is probably outside the base printer.
5. If the 900 error occurs again before, during, or after the printing of the test page, remove all options (internal network adapters, optional feeders, second drawer options, finisher options, additional memory, etc.) from the printer.
6. Then turn on the printer and try to print the test page. If it still posts the 900 error, the printer may need to be serviced.
7. If the error does not return, then the problem may be with one of the options.

IMPORTANT: If you receive an Invalid Engine Code error message when you power the printer back on, there is a problem with the printer. An Invalid Engine Code condition will cause a 900 RIP Software Error message to appear if you try to use the printer. The Invalid Engine Code error means either that your printer has lost its stored operating code for the engine board or that the printer's engine board has gone out.

This information is from Lexmark.