Customer has a Merlin Legend with a VMX 100. They are full blown A.A. I think V.M. is picking up to fast for the caller id to be passed. Is there a setting in the voicemail itself that needs to be changed in order for caller id the work?
Depending on your release, you may have Caller ID Delay, where the calls will not be sent to the VM ports until either the 2nd ring, or the CID has been detected.
If you don't have that, you would use a calling group, and a time-based overflow to the voice mail ports.
Finally, are you sure that you are set up for CID? Trunks ports and software release that support CID?
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