Legend w/3rd party vmail

[jeepguy267]

I have been asked to make some changes to a customers voicemail. This is a 3rd party system "Corporate office call processing system" by Key Voice Technologies Inc.

I would like to add another auto attendant and route calls from a particular set of lines to that menu. I can set up and record the menu, but can't seem to get my calls routed there. Keeps wanting to play the "main" auto atendant. They have 2 other lines that are doing this now and they are assigned to 770. I can't seem to find where the voicemail picks up on the line number and routes the call to the 2nd auto Attendant. Any help appreciated.

 

[tdaugirdas]

Are you sure the voice mail system you have has more than a single autoattendant. If so? then there has to be a way to point a calling group with lines assigned to that second autoattendant. In Merlin/Magix system - you do that by setting up a calling group with a "dummy" voicemail box (same box# as the calling group #)with the type of box set to either AA1, AA2, etc. The lines are assigned to the calling group. Not sure if this is what you do for the voice mail system you have.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jeepguy267]

Appreciate the post, howver I've been there, done that.

Like I said they already have this working with some other lines that are assigned dirrectly to 770. When I assign my lines to 770 I get the main menu. Somewhere the voicemail is picking up on the trunk number and routing to an alternate menu.

Apparently key voice technologies inc was bought by comdial, who was bought by some one else.....

I need a tech out there in the internet land who may have worked on this system.

 

[tdaugirdas]

Dial in to the voice mail and see if there is a mailbox called "770". If so, see if it is a specific type. If so - set up a second calling group (say 771, assign the line for AA2 to it and see if you can setup a mailbox called "771", but pointed to AA2, instead of AA1. There has to be something in the tech manual for this voice mail system that describes how to set up more than one autoattendant - again assuming it has more than one. I recently had a Lingo voice mail system. The description sounded like it had more than one autoattendant - however it really only had one with three different flavors of setup.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[mitch1099]

I use a lot of 3 party voicemails on legends & magix's.
I have been using CTL. In the CTL I have to set up a trunk mail box with the trunk # the switch sends out like 801, 802,803, 770, ect. Then I tell the voice mail what to do when it sees that trunk id.
Maybe you need to do the same. Do you have a port activity screen? If so call the line that works and watch what digits you get, then call the line that does not work, & see whats diferent.

Hope this helps

 

[jeepguy267]

update for future readers:

there is a file called trans.txt tht needs to be edited in from the dos prompt. here you can add custom translatios for trunks as well as a number of other things I did not get into

 

[phonesrus]

Some programming Info

http://www.comdial.com/telephony/key-voice-e.html

 

[Telecomboy]

Try assigning those lines as pricipal user to a phantom extension that you create on the system. On the voicemail side, make that extension the number for auto-attendant 2.