Legend PRI DLC vs QCC?

[mjroam]

Recently installed PRI on Legend 7.0
Used DPR translation tables to route main number to DLC operator (101).

Console locked up continuosly.
Saw reference somewhere that with PRI, operator had to be QCC.

Changed to QCC everything worked great except customer doesn't like queued console. They like the stacking aspect of DLC when things get busy as well as overflow to calling group.

My questions are

1.)Can I duplicate the DLC features somehow with a QCC position?

2.)Can I switch back to DLC with a PRI and DID?

3.)If not can I overflow or route to calling group
after a certain amount of rings with QCC?

I have turned on Que-Alert on the console so they know when another call is in the Que. But they still don't like it.

AA is not an option for this site. They want all calls
answered live.

Thanks in advance for any suggestions.

 

[merlinman]

YOUR QUESTIONS:

1.)Can I duplicate the DLC features somehow with a QCC position?

2.)Can I switch back to DLC with a PRI and DID?

3.)If not can I overflow or route to calling group
after a certain amount of rings with QCC?


MY ANSWERS:

1 = You would want to do this the OTHER WAY AROUND. (More Later)

2 = OH HECK YES!!

3 = YES, that too.


NOW HERE's THE COMPLETE ANSWERS:


QUETIONS 1&2

Usually when a client cuts to PRI, they are using D-I-D service with a FEW calls going to the receptionist.

When the system had REAL LINES, the RECEPT had an Appearence of ALL LINES.

Of course, if calls are mostly routed to the EXTENSIONS by way of D-I-D, then hopefully the RECEPT will have fewer calls.

BUT EITHER WAY, event the BEST QCC has only 5 call appearances.

SO, PROGRAM at least 5 or more SA (INTERCOM) buttons on the DLC and DO NOT PUT THE LINES ON IT 'CAUSE the LINES DO NOT RING, IN OTHER WORDS, where the SYSTEM DEFAULTS ALL LINES TO THE OPERATOR, TAKE THEM OFF.

QUESTION 3 -

Set the Operator extension to have AUTO ATTNEDANT class of service, with a DELAY to coverage, and now you can have AA answer when Operator is unavailable.

It can be done other ways as well.

I NEVER USE QCC UNLESS I am building an Answering service, thus, I have only done it once, and I have regretted it ever since.

My rule of thumb is, DO ANYTHING AND EVERYTHING To avoid using QCC's.

I have really only seen ONE instance in my 15 or more years with this product that it was really needed.

 

[mjroam]

Thanks for the valuable info merlinman.

I'll change it back to DLC tomorrow, remove the lines and add the SA's

That will make the customer very happy.

 

[mjroam]

Switched back to DLC, made certain no lines where installed
and still the same. When a call rings in on the PRI's main DID that is routed to the operator the console locks up.

Tried everything I know.

Could I have a bad proc?

 

[merlinman]

NOT BAD PROC - review other post response and let us know...