Legend phones have one pool button, but phones will not alert of a new call if currently on a call

[telecomgear]

Legend 6.0 v11

If my users are on a call, the next call that comes into the system will not ring/alert the user. They have one pool button for pool 70 set to ring. Can I just add another pool button for 70, or is there a ringing setting for the phone to alert of a new call?

Thanks

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[TouchToneTommy]

If they are currently talking on a call on the Pool button, it can't alert them of another call. If they are on a call on one of their SA buttons, the phone will ring once, unless you turn Abbreviated Ringing off. You can't have more than one pool button per pool

 

[telecomgear]

Thank you. I've instructed them to use the dial 9 feature instead of using the pool button, and changed the auto line selection not to go to the pool button as well.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------