legend magic messanger mail 1

[telco71]

have a magic legend with a merlin messaging 4.0. my customer came in the morning and the auto attendant was answering the calls on the 4 ring as programmed, and transferring callers to the station they dial but the stations do not ring. just happen from one evening to the next morning. no program changing and the voicemail has been working for a couple of years.
I have checked all setting, called each channel of the voicemail, there is 6, all answers. is this a voicemail issue or phone system. have rebooted 3 times, same thing every time. if the caller is getting to the voicemail and then being transfer to the station, which device tell the station to ring. does the voicemail send codes to the phone system then to the phone, and yes I can call station to station within the phone system and the station rings. this just an issue with the voicemail. I guest I would like to know the sequence of this task
thanks
carl t

 

[CarGoSki]

TTRs bad? You may want to check your programming to be sure that the vm ports are set to rotary and check your AA programming to be sure that the selector codes are programmed correctly.

This is not a normal thing but stranger things have happened.

When you say you "rebooted" what exactly did you do? A loss of power on site could cause this and a whole lot of other strange things because the cabinets were powered up in the wrong order. If that is the case then perform a backup then power down all cabinets from left to right. Power up the cabinets from right to left counting to twenty in between cabinets.

Good luck.