Legend - Can't transfer calls after tech was in system programming.

[RocketJTech]

OK... I have a Merlin Legend 7.0 using MLX phones. Calls ring at 300 and are covered by 302. Yesterday, another tech was trying to fix an issue and was unsuccessful, so I remoted into the system and took care of them today. However, the customer states that after the other tech was there yesterday, they lost their ability to transfer calls. When they press transfer + the ext number, they get a fast busy. Any ideas?

 

[Telecomboy]

You need an available SA button to transfer a call so if they don't have sufficient SA buttons that could be the cause.

 

[RocketJTech]

That doesn't seem to be the problem, as there are SA-Ring and SA-Voice on the phones and it won't transfer even when it is the only call ion the system.

 

[cvrbob]

did he change the system mode to behind switch from Hybrid

 

[Dexman]

If the processor has a PCMCIA card...and...the prior configuration was saved to it...restore it and re-enter any required changes.

I "FEATURE 00"

http://mysite.verizon.net/vze7n25t/

 

[merlinman]

As far as renewing a "SAVED" File from the PCMCIA, I always recommend that (A) the system be set for Auto Back up WEEKLY, and (B) use the last AUTO BACK UP File created BEFORE the problem to restore from.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com