Legend/Audix issue

[PhoneTechMan]

I recently replaced a customer's Audix in which the hard drive died with a new unit. Not a lot of programming since they only have 15 users. The problem is this: no programming changed in the switch, and now with night service on, the call don't route to the AA, nor do they overflow during the day. Another issue as well is that no one knows to what extension the DNIS number routes to. When I do a trace on the incoming calls to the Audix, the calls appear with the trunk extension number, 845,846, etc. I've checked the setup of the night service against the FAQ post and other posts in the forum, and it looks OK. They have a PRI coming into the site as well. Any suggestions on where to look? I was thinking that I wouldn't have this many problems. Thanks in advance.

 

[merlinman]

I solved a similar mystery this very afternoon.

We needed to know what DIGITS the Telco Service Provider needed to send to get the AA to answer.

We also did not have the luxury of being able to access the existing Audix info either. (Thier terminal was shot.)

Since you have only a small number of users, I would suggest using the approach I used today.

That is, print the DIAL PLAN (Only extensions if you have that option.)

Once that's done, look at the ADJUNCTS, in this case, all of the ODD NUMBERED EXTENSION, ie; ext 1 would be 10 and ext 2 would be 710 (NORMALLY) or 1 would be 100 and 2 would be 7300, NORMALLY.

IF the ADJUNCTS have been renumbered to something other than default, but something that looks like it could fit, I would set the "Attendent" in the Audix to be that.

The one I worked on had extensions in the 100 to 160 range.

All of the Adjuncts were numbered in the 73xx range, WITH THE EXCEPTION OF 600 (formerly 7100).

I had the tech dial 600, and BINGO! the AA Answered.

An adjunct is usually used to send calls to the AA OR you could have a CALLING GROUP set to OVERFLOW that had the lines, that is another common way to do this.

You will also want to print GROUP CALLING and look for an overflow to your VM Group.

If you find a group with the lines that overflows to the VM GROUP, then the number of the group being overflowed would be the number of the AA you would need to set up in Audix.

Good luck!

 

[PhoneTechMan]

merlinman, sorry so long with the response, but here's what I found: There are TWO groups that are setup to overflow to the VM group, but neither of them have lines assigned to them. So I'd assume that my next step would be to assign lines to these groups and test them both to see which is the correct group, right?

 

[merlinman]

Not sure, - - Assign a line and see if it does what you want.

 

[PhoneTechMan]

All of the lines are assigned to pools 70 & 890.....I guess I could take one out and give it a shot.

 

[orypecos]

Have u put the 'trunk extension number, 845,846' in the 'change auto routing' page in the Intuity?

 

[PhoneTechMan]

orypecos, after poking & proding in the Audix, I did find that in the ch auto routing page that the wrong mailbox was entered for day and night. After changing to the correct mailbox number everything worked like it's supposed to. The only issue is to get the MWI to light on the console when there's a message in the general mailbox.

 

[orypecos]

I don't have any experience with smaller phone system, only Intuitys connected to Definity, Nortel, Central office and such, so can't help u on the message waiting light. So I guess I shouldn't be posting in this forum, but it did seem to fix at least one of your problems.