Legend 100D question 5

[BTU789]

Hi, my customer has had some issues in the expansion carrier. This all started when the 007MLM in slot 6 went bad. After I replaced the vm, slot 7 (408 gs/ls mlx) and slot 8 (408 gs/ls mlx) didn't work. But the 100d in slot 9 worked. Then I replaced the 408 in slot 7. The 408 in slot 8 and the 100d in slot 9 do not work. I replaced the backplane and the 100d card today. Everything seems to work except the trunks associated with the 100d are forever busied out. No matter how many times I reset the slot, busy out and restore the slot, or busyout and restore the trunks, the trunks remain busied out. Any ideas would be helpful because I'm at a loss. Hopefully it's not the processor.
Thanks,
Brian

 

[cvrbob]

did you try a board renumber ?

 

[BTU789]

Yes cvrbob, I have done board renumber multiple times. I even moved the 100d to slot 8 did a board renumber, reprogrammed the T1, and added the new trunks to pool 890. The new trunks showed not busy for a few minutes but they are busy now. Same thing though. No matter how many times I busy out and restore everything associated with the 100d, the trunks still say they are busy. I also reset the slot and performed a demand test. I've never had this issue before so I'm at a loss here.

 

[Telecomboy]

I would add them one at a time. Start with the 007 and the first 408. Power it up and make sure all phones associated with that card work. If so, power down and add the 408 to slot 8. Do the same and make sure all phones are working on slot 7 and 8. If that all works, then add the 100D to slot 9 and see what happens. If it all works until slot 9 I would try below:

Since you have an expansion cabinet, try swapping the power supplies. It could be the power supply in the expansion is giving out.

 

[BTU789]

Thanks Telecomboy, I've done all that you have suggested and have the same result. Could it be the processor is shot?

 

[Telecomboy]

Do the lines busy out even if you do not plug the PRI in? Maybe it's the PRI causing it.

It could be the proc, but if all cards work except the T1 it seems odd.

 

[BTU789]

That's another thing. Some other cards didn't work until I replaced the expansion carrier today. And yes the lines stay busy without the 100d plugged in.

 

[Telecomboy]

Are there any errors on the system pointing to specific cards? sanity response?

 

[Telecomboy]

These ones can be brutal..It could be the main cabinet shorting the expansion out as well. They are cheap, if you are going to replace the proc I would replace the whole thing (power included).

 

[BTU789]

Yes invalid sanity response on slot 7. That's actually a 408 magix card in a legend clamshell. All this started after the voicemail went bad. The voicemail is in slot 6. My company sent a quote to them for a newer voip system. So, we'll see what happens.

 

[Telecomboy]

I'm sure it is, but you need a Legend R2 or higher to run the Magix 408 in a clamshell. Also, just in case, you can't use a 100R or a 100DCD on a Legend, only Magix. I'm sure they aren't, but figured I'd throw that out there.

 

[BTU789]

The legend processor is 6.1 so that's not an issue. But I didn't know about the other thing you mentioned. So thanks for that. And thanks for your input. We're getting a processor overnighted for tomorrow. Crossing my fingers!

 

[CarGoSki]

could have tried to restore a backup.
If you print gen trunk you may find that slot-trunk-ports do not match up with the trunk programming.

 

[BTU789]

The slot-trunk-ports match up to the trunk programming. I just replaced the processor, performed a restore and the issue is still there. The slot is NOT BUSY, but the trunks remain busy. I've busied out and restore the 100D in slot 8. I've busied out and performed a demand test and a reset slot. I've performed numerous board renumbers.
I'm at a loss for what to do next.

 

[merlinman]

Did you by chance swap the order of the Modules? I don't see that mentioned here.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[BTU789]

Yes, I did swap the 100D to slot 8 to see if that would clear it up. But those trunks all remain busy as well.

 

[BTU789]

By the way, the other cards in the expansion carrier have no issues at all. It's just the trunks associated with whatever slot I move the 100D card too. The 100D card is a replacement. Also, last week the customer called Broadview and had them test the circuit. They say it is clean to the router.
This customer for a longtime was using the Legend as a shelf for paperwork and other IT related materials. Could overheating be a factor in all of this?

 

[BTU789]

I've now moved the 100d card to the main carrier in slot 5. As soon as I board renumber and check the status of the trunks, they say they are busy. So when the 100d was in slot 8 and slot 9 and now slot 5 it does the same thing. I've replaced the 100d card last week and the processor today.
When I remove the trunks from pool 890 and try to make a call, calls no longer go out on the backup lines. When I put the busy lines back in pool 890 then calls go out on the backup lines.
How do I make the lines not busy? I've done the maintenance, port, line/trunk, line, busyout/restore about 3 dozen times. I've busied out and restored the slot. I've busied out and done a demand test and reset.
I've never seen this before.
Brian

 

[Telecomboy]

First, make sure you have a current backup. Then default the processor with everything back in its original position. Reprogram the PRI from scratch and see if that keeps the lines up. It could be something in the programming corrupted and that is causing this. I assume you used a backup/restore for the new processor which would have taken the corrupted file. A default will take that out of the equation.

 

[BTU789]

Let me make sure I understand. Am I creating a backup now to restore later? Or will I be using the backup I used on the new processor?
Also, How do I go about defaulting the system? I've never had to that before.