legacy Nicelog 7.x logger time change (remotely) 1

[IPOpotamus]

Hello Again

a question for the veteran nice boys

My customer have a 7.x logger still running in its network inside a remote location
the logger has a wrong time setting

is there some way to change the system time without being physically on the logger?

as it is a DOS machine, i don't know methods for remote access

would like to know any alternative before preparing my trip

 

[haugenibua]

Hi

I think you can change the time using nice supervision. I dont remember exactly how you do it. It has been a long time sice I have seen a Nice 7.x system

Regards Johan

 

[haugenibua]

Hi

I have an old box likte this and I cant find the IP-adress. Do you know a way to find the IP-adress ?

 

[IPOpotamus]

JohanEikeland, thanks a lot for your suggestion.
effectively I get into nice supervision and use the option "set clock", i made this after disabling recording on all the affected logger channels the weird thing was that it tried to set clock on all the loggers in the system, many of ones produce an error, but finally the change was done, and after re enabling the channels for recording the logger was OK.

on your last question, the method I would use is sniffing the loggers card, using a laptop with wireshark and a cross cable. (used that for getting IP addresses on linux machines without logging in)

 

[IPOpotamus]

Hello Again guys

I have a good and a bad new about that,
which one do you want at first?

I presume the good one
good one: the logger system which I changed the clock its working right, i mean its recording after the day I made the change

bad one: the logger system which I changed the clock its NOT showing any recording before the day I made the change.

i have a question in my mind will those recordings be retrieved some day?

 

[haugenibua]

That is bad news. If you have the calls have been archived to tape you should be ok. But if the calls where only on the HDD I would think they are lost

Please post an update here if you find a way to retrive the old calls.

 

[IPOpotamus]

Hello again

I was make some deeper investigation about that, and seems that audio calls were not lost and / or logger was not reset due to the clock change, but there is a "coincidence" between the loggers HDD maximun capacity and the day that customer noted that.
I mean, you can find up to 1 month long of calls in the query.
before that you cand find nothing, and its due to calls are being deleted to make room, that is normal operation. (the customer checked the files about 30 days after the clock change)

anyway the tape backup should work BUT tape drives seems to be at their last days, cannot make new backups (DAT failure) nor read most of past backups (DAT failure, eject and replace DAT)

conclusion: the clocks change does not erase recordings.