Leave a message on General mailbox when pressed “0” from someone EXT 2

[parkgroup]

After receiving a client complaint, I tested the phones by calling one of the ext 235 who is out of the office. I reached the ext 235 voice mail, and I did not want to leave a message and wanted to talk to reception so I press "zero" no one answered at the reception desk and and reached a recording that said "The operator is not available." The recording then went straight back to the ext 235 voicemail.

How can I have them leave a message on the general voicemail box?

Thank you and Any help appreciated.
Cheers

 

[exsmogger]

Is the general mailbox (100) assigned to the attendant?

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[parkgroup]

we have general mailbox (100)setup and
On capabilities
Call forward

on Forward no answer to 439 which is the mailbox
Forward no answer delay 6
Forwad on busy to 439

Did I miss something here…

thanks very much for ur help

 

[ironhorse17]

What extension is assigned to mailbox 100? Is the GD mailbox enabled? F 983 log 102xxxx, press 6.

 

[parkgroup]

thanks for the response, i have logged in f983 102**** and press 6 and Gen delivery is set to yes...why is still not working

thanks

 

[exsmogger]

Make sure the transfer return rings are higher than the call forward/no answer rings.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[parkgroup]

where do I find this transfer return rings?

I really appreciate your help.....

 

[exsmogger]

Look under System Programming/Feature Settings. It may be called Transfer Callback depending on your software level.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[parkgroup]

thanks everyone for your help, I have just figured out what was wrong, all the calls were forwarded to another ext from reception 221, when i took off that, everyting is working fine....

thaks again