Leaderboards for ACD Queues

[dabble]

I am looking for information on different types of leaderboards (if that is the correct term) that is a display on the wall showing the ACDQ information (calls waiting, agents busy, agents idle etc).

I am required to set up a new ACDQ for call takers in a police department that has an OPT11C at release 4.5. They are currently using 2216 sets, but will be upgrading to 3905 sets.

Can anyone suggest a type of display unit that is compatible with ACD package C?

Thanks.

 

[bigindian65]

Reader boards -

Inova (I think that is the name) has some really nice ones, they "color" out and beep pretty load based on real time display stats. expensive

 

[bigindian65]

http://www.inovasolutions.com/displays/ontrack-x.htm

 

[bizkitchris]

the leader and best IMHO in the industry is Symon Corp. Their system has logic modules available. You can setup logic like

if 0 agents logged in to skillset X and its mon-fri and 8a-5p then play a sound and flash a message.

if you just want basic displays try alpha american - very cost effective!

http://www.symon.com

http://www.alpha-american.com

 

[dabble]

Thanks to all for your input.

 

[Tralfaz7698]

I would suggest contacting PRM (Professional Resource Management). I have been using their products for many years, inexpensive and very reliable.

http://www.prminc.com

Mark White