LD 95 2

[Revolution1200]

We had to bring CC6 down breifly last night an so our calls routed to the default ACD queues, we had a call that came in and the display had a value that i could not find when printing the names out in LD 95 using

Req: PRT
Type: NAME
CUST: 0
DN: ALL

Looking at the manuals I have found out that the IDC entries can be named as well and printed using by entering a number at the DCNO prompt - I found the name under this list.

My question is why or when does the system use this second set of names over the normal ones programmed in LD95?

Cheers

Stuart

 

[yyrkroon]

Names on DN is for DN and names associated with phones
Names on DCNO is for DNIS names

2 seperate datablock within the CPND database.

 

[Revolution1200]

Hi yyrkroon,

Thanks for the response - just to clarify to add a name for DNIS do I just return through the first name prompt until i get to the DCNO prompt?

Thanks

Stuart

 

[EddieDuece]

Yes you do.

 

[Revolution1200]

Thanks Have a star as well!