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Lazey COS/Timer question
- Thread starter RDECIT
- Start date
- Thread starter
- #3
12345kevin
Vendor
the call is ringing on the path, if an agent has left the desk without going makebusy or DND then something needs to be done ! The system assumes if an agent is idle there is someone available to take the call !
As far as i know the only way of moving the call to another agent is "auto logout" or interflow on the path to another path.
As far as i know the only way of moving the call to another agent is "auto logout" or interflow on the path to another path.
Rob- Just to make you pay for asking "Lazey" questions. spelled Lazy BTW
Export your COS form
Open .csv with Excel
Use Search (Ctrl-F) to search for anything ACD
Tell me what you see when you find a timer starting with ACD
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Occam's Razor - All things being equal, the simplest solution is the right one.
Export your COS form
Open .csv with Excel
Use Search (Ctrl-F) to search for anything ACD
Tell me what you see when you find a timer starting with ACD
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Ok Fine - You stared me down. Bully for you.
I can't know the answer and not tell you.
ACD Logout Agent No Answer Timer - Default 15
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Occam's Razor - All things being equal, the simplest solution is the right one.
I can't know the answer and not tell you.
ACD Logout Agent No Answer Timer - Default 15
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
From the COS Help text:
ACD Logout Agent No Answer Timer
Enter a value between "0" and "125" seconds to automatically log out the agent when the timer expires. The call is requeued into all of the agent skill groups prior to the call offer to this agent.
If you enter a value of "0", automatic logout is disabled.
Default value is 15 sec
Set this timer in the COS that is in the Agent ID form for the Agent ID you want to change.
ACD Logout Agent No Answer Timer
Enter a value between "0" and "125" seconds to automatically log out the agent when the timer expires. The call is requeued into all of the agent skill groups prior to the call offer to this agent.
If you enter a value of "0", automatic logout is disabled.
Default value is 15 sec
Set this timer in the COS that is in the Agent ID form for the Agent ID you want to change.
- Thread starter
- #8
kwbMitel, I've been away from the forums, so I wasn't being funny or ignoring you, you've always been very helpful in the past. I think you and SXWizard are right as the timer makes sense and tallys up with the current transfer timer. I'll play around with it a bit more.
Cheers
Rob
Cheers
Rob
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