Launch Web Subscriber Options MM 5.2 SP6

[jjamjr]

Hello Anyone have an idea as to why S8800 servers new install of MM 5.2 Sp6 has 2 windows for the same subscriber when you launch Web Subscriber options to add Notify me info or call me info? You do the update and you do apply then okay and the one window closes out as normal but there is a miiror additional window that originally came up when you first launced Web Subscriber options and it doesn't show the updates you just applied and saved. So you close out that window and relaunch Web Subscriber options and you get 2 windows again but they do show that your changes did take. I really only want 1 window like it used to be in other service pack releases. Any idea if there is a thing to uncheck or turn off to stop the 2 windoes? thanks, jjamjr

 

[KenMeans]

And this is on any use PC or just from your test one or the MAS itself ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jjamjr]

Good Point. I have MAs 1 2 and 3 Mas 3 is the trace server etc that does not have trunks attached to it it is the supplementary server. MAs 1 does not let me do Launch Web Subscriber but when I tried it on MAS2 it allows me to launch it and it indeed only opens 1 window the correct way. So now I guess it must be something configured in the MAs3 supplementary server itself thaat is incorrect any ideas? thanks

 

[KenMeans]

But does it do it from a users PC

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jjamjr]

Does it do it from a users PC . Meaning are you asking if the user goes into their Web Subscriber options off of their PC In the GUI? We do not allow that since they seem to need way more training so we as Administrators access the MAS open the MSS launch web subscriber options in the MAS highlight their subscriber amilbox info and lauch it from there .. MAS1 does not allow us. MAS2 seems as though it is working correctly ,,, MAS 3 the supplementary server is adding 2 windows when we only should get 1. So I can say to the administrators just go into MAS 2 to do your Web Subscriber Options update. But I was wondering why is MAS 3 when you work from that MAS is it creating 2 windows of the WSO stuff to update, Thanks