LaserJet 8150DN crooked printing

[ReK410]

Hi, we have a 8150DN that's starting to print crooked out of tray 3 (the bottom tray) - tray 2 and manual feed print fine.

I've checked to make sure none of the rollers are out of place and have done several test prints from different PCs and all of them print crooked.

I've heard that this -might- be a driver issue and not a physical problem with the printer but don't know how to check.

All PCs are WinXP and the printer is connected via cat5 to the network and is controlled by a Win2k print server.

any advice would be greatly appreciated!

thanks!

 

[hpwizzard]

If you think it`s a driver issue, have you then tried installing an additional driver fx. PCL 5e or 6 locally at a client to test it ? I`d recommend using a point and print driver on the Win2K server, preferably the PCL 5e as it tends to work best with mixed OS in a network.

 

[ReK410]

I tried the PCL5e driver locally and it is still printing crooked. I'll need to confirm with our engineers if the server is using PCL5e or PCL6 drivers but the device has been printing correctly from our XP clients for several months - if it is a driver issue I'm not sure what triggered the recent change.

 

[diogenes10]

Im not familiar either with your printer or the operating systems you're using so on that basis if these comments are inappropriate dont hesitate to red flag them.

re driver-when you tried the driver locally, was it a freshly installed driver from the cd or was it what was sitting out on the system's drive from a previous install?
If it was not a fresh install, you might consider removing the printer/old drivers/software etc from system and reinstalling again from cd and then testing both over network and locally. My rationale for that is pretty weak-just that I know that sometimes in win98 files get corrupted for unknown reasons and sometimes (not always) getting the new file will help fix a problem.

re hardware. Your problem is the most annoying issue that I face with my LJ1200. It only has one roller, so the best I can do is to keep the slides at the sides of the paper tight to try to avoid the paper being cocked as it leaves the paper tray. That would be my first question-are there slides/adjustable guides in the tray to keep the paper straight and if so are they up tight against the paper? (or conversely is something in the tray meant to keep the paper in place binding it slightly on one side or the other as it leaves the tray?)

The other questions would center around the rollers and paper path. You said the rollers are in line ok. Anything else that would cause them to not be grabbing the paper equally-something that would make them be not equally "sticky" or "smooth" or is one looser on its shaft than the other? Paper path-to the extent you can see it-is there anything that might cause a little drag on one side or the other.

Does the crooked print always slant the same way? I'm not sure what either a yes or a no answer means, but it might offer an additional clue if the problem is hardware related.