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Language selection for Dial By Name caller app

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9mmgeek

9mmgeek

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I am trying to set up alternate caller apps for our workers in the UK that use UK english. I can see and make the selection for UK english when creating the app but after saving and deploying it, it just plays US english. Just in case they were they same I tried a french version. It still plays US english. Is this broken or am I missing some steps?

MM 5.2

Thanks
 
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What happens if you change your mailbox to use UK English ? does it change it.

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Not sure how you mean that, no pun intended Ken. I am trying to create a second language in another caller app and it is not tied to any subscriber. It gets associated to an extension.
 
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i am just wondering if the lang will change in a user mailbox on the system. if you go to subscriber options and change your lang in your mailbox to see if it will work. if it does the that tells me the caller app is at fault and not something else.

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Are you stating that the prompts are playing US English or the recordings in the caller app?
 
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We have an auto attendant with an option for dialing by name. It uses a caller application that terminates in Dial By Name. It says "Enter the last name first". What I was hoping to do is create another caller app for the London office auto attendant that would use UK English in the interface.

I am starting to think that it cannot be done. It is looking like you can make a caller app multi-language but you cannot make a separate caller app use anything but the primary tui language.
 
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You should be able to when you open the app what lang is showing in the first window and what lang are you editing

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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The only chance you get to set the language is when you create the app. I have not found a way to change the language. If you set the properties on the object at the top of the caller apps tree to allow selection of the language it allows you to add languages when you edit properties. That is for multiple language in one app.

So I created a new app, called it Dutch and selected Dutch language, clicked ok. Right clicked on it and selected properties, clicked on termination in the general tab and select dial by name. Click on the languages tab and it says it is editing Dutch. Click ok then save and deploy. Refresh the list of deployed apps, click on associations, right click and select new assocation. Name it Dutch and select the Dutch caller app. repeat the association id in the Called number field (100832 this time)and click ok.

If you dial 100832 now you get a wave off. I dup the station of the working caller app and create 100832. Then I dial it and it says "Spell the last name first" in US english.

 
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I opened a case with Avaya to see what they say. We didn't use to have maintenance but it was required when we went to the new servers and MM 5.2.1.
 
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In the VMSC when you double-click Languages, have you checked the Enable Multilingual Text to Speech and is English UK selected?
 
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In the VMSC when you double-click Languages, have you checked the Enable Multilingual Text to Speech and is English UK selected?"

Thanks kepetersen,

I was not sure if that was relevant. I did not think the prompts were stored as text. I thought each language was pre recorded.
But I did have it set and UK English turned on. However when I also turned on french and Dutch for testing just now it said I need to restart the MAS for the changes to take effect. I cannot remember doing that when I turned on the UK English. So I have to find a window to do that and see if it makes a difference.

 
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It looks like service pack 8 fixes this problem. I am not sure about the details but we are on SP3 so its time to move up anyway.

§ wi00843278 SIP: Users calling into a Modular Messaging system that has a multi-lingual Auto Attendant, hear prompts played only in the Primary Language and the users have no option to select an alternate Language. This is observed only when the Modular Messaging system is connected to a Communication Manager that has VDN configured.

 
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Odd as we are not using SIP or a VDN in any of our lab systems and i can't get it to work at all.

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Well Avaya wouldn't accept my ticket. They said it was a programming issue and were going to charge me $360 an hour if they took the ticket and it turned out to be programming/administrative.

They said we had to buy software support then threaten us when we try to use it. I really don't know how they would stay in business if the people who made the purchase decisions also had to make the product work.

I found the SP and notes on my own. I don't know that it will fix my problem. It still references multi lingual in a way that might mean inside one caller application. It would be silly to say press 1 for US english, press 2 for UK english.....
 
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The DBN feature will always use the VMD default language, no way to change that. SP8 talks about the built-in AA (not caller apps) where the language options (assuming you have recorded the prompts for it) are available to callers to choose from (3 languages to choose from).

There should only be one English version enabled for multi-lingual TTS. English UK and English US should not be both enabled there and does not affect this scenario at all.

 
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So the phone system can support tenants around the world but the voicemail system cannot.
 
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I'm assuming you are not running Multi-site. If that is true you can have the built-in AA answer the call, have the user select the language they would like to interact with (up to 3 languages to possibly be selected), then dial a # (association ID or mailbox #) that triggers a caller app. In your case they would choose the language, then hit the star key for the DBN feature. The only bad part about this is that all non-integrated calls will be presented with these language options to select.

 
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If you need it to be in a specific language then get the announcement recorded instead of using the system prompts for it.



Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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