Language based on CLID recognition

[forcetranquille]

Hello Guy's,

I would like to have your advise. Is it possible to play a waiting annoucement based on the CLIP recognition.
For exemple:
_ If the caller calls from Germany : the waiting annoucement will be in German
_ If the caller calls from UK: the waiting annoucement will be in English.

If it's possible, how to configure it ?

Many Thanks
ForceT.

 

[Utreg]

It is possible if the caller sends it´s CLID.
If no CLID is send there should be a default situation, f.e. a language choice presented to the caller.

To configure create 3 integers `Flag´, ´UK´ with value 44, ´DE´ with value 49.

Create scripting in your Master Script like

WHERE CLID EQUALS
VALUE 0049@: Assign DE to Flag /* German Caller */
VALUE 0044@: Assign UK to Flag /* UK Caller */
DEFAULT: /* Other or no CLID provided, a language choice here? */
END WHERE

Create scripting in your Queue Scripts like

WHERE Flag EQUALS
VALUE DE: Give IVR IVRDN with treatment 1234 /* Play DE annoucement */
VALUE UK: Give IVR IVRDN with treatment 1235 /* Play UK annoucement */
DEFAULT: Give IVR IVRDN with treatment 1235 /* Other or no CLID provided */
END WHERE

In this example IVR messages are played, you can also create sripting fo playing voice or other prompts.

 

[forcetranquille]

Thanks mate

 

[forcetranquille]

Can we put this Value 0044@, 0049@ into a HDX database . I know it's more complex but in case of we want to identify if the caller a VIP we would like to have a special script. Problem is that the VIP can call from another extension in the company so I would like to identify the first 3 or 4 digits of the CLID