Landline ported to Boost Mobile without legal consent 1

[kevin906]

This is going to sound like a "story" but it's the truth.
I have had the same landline in my home for 40+ years.
Used for remote diags, etc.
On or around May 8, 2020 somebody walked into a Boost Mobile shop or did some online shenanigans with my landline.
They managed to get my landline number ported to Boost Mobile on a pre-paid phone.
How they proved they were me is beyond my skill set but they succeeded.
This is either a very bizarre mistake or something nefarious.
I suspect the latter.
I am working with my landline provider trying to get this ported back.
Boost Mobile absolutely won't budge on this without a PIN number.
Since I did not have this work authorized I don't have a PIN number.
The back and forth with their offshore fraud and porting department is a real trip.
They tell me I need to have the landline provider work with them to make this happen.
Landline provider gets the "we need the PIN number" right back.
Boost Mobile swears up and down this was a legit and legal port which is total BS.
I have asked Boost Mobile if there is an alternate method of proving my identity other than this stupid PIN number.
NOPE, that's all they provide.
Anyone have a similar incident with a landline ported illegally and succeed in getting it back?
I also can't find anything on the Boost website about US based security or fraud office to work with.
It's all these damn overseas call centers which are basically useless.

 

[Sean655]

Maybe you can look into contacting the FCC or local attorney general. You have the phone bills to prove you owned it, they need to have some sort of documentation from the person that asked to have it ported.

 

[robertjo24]

I would start with the FCC and copy the AG. Its a fraud and identity theft issue, but since it deal with telephony, its likely in the realm of FCC enforcement.

 

[Wanebo]

If your state has a Citizens Utility Board (CUB) you could contact them and file a complaint there also. And if you want your complaints to the FCC or CUB or AG to have more clout you should file a report with your local police department for identity theft and include that information on your complaints.

 

[LoPath]

I think the finger should be pointed at your landline carrier... they authorized the number to get ported out. File a complaint with the state public utilities commission, or whatever it's called in your state. I did that one time and got a call from an apologetic lawyer from AT&T. I was grinning for a week!

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

 

[teletechman]

Dumb question but did you call your number and talk to the person who answers to see if it was a mistake or if you can work out a solution? It could have been a honest mistake or a fat finger by Boost on the porting and the person might want to have it resolved also. If not set up an auto dialer and pound that number with calls until the user works with you.
Mike