LAN Card for BCM 1000 & CallPilot Question..... 1

[artfulbodger]

Hello everyone...

I inherited a BCM 1000 and was able to get it working. I can even get calls from the internet w/ voip phones using a SonicWall VPN. I just have two questions:

1) What model lan cards can I use in a BCM 1000 with 3.7 software? I want to have an internal and external network cards. I have searched tons of documentation and cannont find the specs.

2) Regarding CallPilot and DN length - my system is set for 4 digit DN's everywhere I can see. However, CP only sees three digits. When i go into system config via SSH (not the web interface), it shows only 3 digit. I have changed this many times, but it still comes back as 3 digits - not 4. Can someone point me in a direction?

Please bear in mind that I am more "networking" than I am "phones." Any help you folks can provide will be greatly apprecieated.

Thanks!

 

[biv343]

The LAN cards in BCM 1000 units are Netgear FA310TX cards. To my knowledge, those are the only cards that ever came in a BCM 1000.

If you changed the DN length from 3 to 4 in the Unified Manager, you'll need to do a reset on the voicemail to make it match the new length - there isn't any way to change the DN length in CallPilot without a reset/reinstall on the voicemail. It's an easy process, but you'll need to rebuild mailboxes, auto attendants, CCR trees, etc.

 

[artfulbodger]

Thanks for the quick reply. I will search for those Netgear cards now.

On rebuilding CP - the good news is that I only have 3 mail boxes, no ACD trees, etc. The bad news is that I have no idea how to start that process. Do I "disable" the service and bring it back up (unified manager)? Or... do I re-init the box in the telnet session?

What I see as the process is as follows:

Uninstall CP
Ensure DN length is 4
Reinstall CP.

The question is - how do I "uninstall"?

Thanks!

 

[biv343]

It's on page 124 of the BCM 3.6 CallPilot manager setup guide. Page 126 of the BCM 3.7 CallPilot Manager setup guide.

It's been posted here several times, but I personally don't like posting default passwords on these sites - if you have the BCM, then you have access to the docs on the hard drive.

 

[artfulbodger]

Biv343,

Thanks for all your help - it worked like a charm! It did the reset and now uses 4 digits just like I needed.

I must have glazed past that part about 5 times. When I was in the CP Manager (web), it said to go under "Operator" and select reset. It didn't exist. But I found where I can reset through the set. I followed that proceude and it worked perfectly!

Again, mucho thanks and have a great day!