KX-TVA50 Maintenance Console will Not Connect!!!

[quazimotto]

Guys,


I tried to connect to a KX-TVA50 today after installing Maintenance Console 2.0 on my Windows 10 machine. After installing, the APP asked if I wanted the drivers copied to my PC. After attempting to copy the drivers, it gave me a message " unsupported software " so no drivers get copied. When I attempt to connect the Maintenance APP does not see a USB connection. Anybody see this and knows the fix?
Is there a Maintenance Console upgrade? All suggestions are appreciated.


Thank You,
Quaz

 

[omonat]

try to use version 3 with USB drivers

wanetelecoms@gmail.com

 

[quazimotto]

The same message when I loaded version 3. I got " unsupported operating system " and it did not copy the drivers to my machine. Can i get the drivers off the disk manually? Thank you for the reply. I appreciate it.

 

[omonat]

I used KX-TVA MC on Windows 10 before and it worked.
Can you try to update your OS?
Run Anti Virus to do clean-ups and retry?
At what stage does it say unsupported operating system - during TVA MC installation or during driver installation?

wanetelecoms@gmail.com

 

[quazimotto]

Driver installation

 

[omonat]

At the end of the MC installation is when you are prompted to choose a location to save your drivers.
Do you get that prompt?
Try to created the location e.g folder and name it drivers upfront on your desktop.
At the prompt, direct the storage to that location.

wanetelecoms@gmail.com

 

[quazimotto]

The software worked on Windows 10 previously but I think the upgrades for 10 blew the whole deal. It does not recognize the installed drivers that worked all along. I found a Windows 7 laptop. I'm in like Flint! Thanks guys for your time.

 

[quazimotto]

Omanat,

I have Ver3.0 KX-TVA50 maintenance Console software. Where can I KX-TVA MC software? Newer stuff? Does KX-TVA MC work on older KX-TVA50s?

Quaz

 

[omonat]

As far as am concerned, i have only used up to Ver3.
It supports older versions of KX-TVAs too.
You may need to seek Tech support

wanetelecoms@gmail.com