KX TDA200 - FWD CALLER ID

[Dobril Dobrilov]

Hello,

We are using TDA200 PBX. With 1 x BRI4 ,4 x SLC16.
On BRI4 there are 2 ISDN with 99 numbers 81960XX. When we place outgoing call , another side can see correct CALLER ID (ex. 8196020), but when I forward 20 to some external number then another side see CALLER ID 819601 (looks as 1st number from our range).
Wired Extension -> Extension Settings -> Option 1 -> CLIP ID is filled for all extensions as follow 8196010 , 8196011 .. 8196044..
Somebody can help me what I missed to configure , which cause missing CALLER ID when Extension is forwarded?

Thank you.

 

[Jonah29]

Hi,
What country? Sounds like a problem between call carriers and not your Pana. Many years ago here in the uk I had this problem when forwarding calls to a french number. I never resolved it. The problem was at carrier level not phone system.
Regards
Mark

 

[Dobril Dobrilov]

Hello,

Bulgaria is the country, but I think the problem is somewhere in Panasonic , not in Service Provider. I think when FWD is in place PBX not using CLIP ID for certain Extension. If I dial from extension 69 to another size receive 8196069 which is correct , but if I forward 69 to my mobile then I receive 819601 (looks like PXB try to use the CALLER ID by this who call it , because the number is totaly different than our range then PBX use the 1st number from range.
How can I fix this ?

 

[kizo]

In 2.System / 9. System Options / Option 4 Send CLIP of CO Caller when call is forwarded to CO set to DISABLE
Start ISDN/Qsig protocol trace and check what PBX sends to CO line when call is forwarded

 

[Dobril Dobrilov]

I forwarded ext 68 to 0222222222 and call it from my mobile 0888888888.

2.System / 9. System Options / Option 4 - > Send CLIP of CO Caller to ISDN when Transfer (CLIP of Held Party) - Disable
ISDN/Qsig:

CO -> PBX
Calling Party:
Number= 0888888888
Called Party:
Number= 68

PXB -> CO
Calling Party:
Number= 0888888888
Called Party:
Number= 0222222222


Seem PBX send the num of Calling Party instead of CLIP ID of the extension.

 

[kizo]

It seems that your PBX does not have features "Send CLIP of CO Caller to ISDN when call is Forwarded to CO ".
Which SW version of PBX do you have?

 

[Dobril Dobrilov]

Regarding all manuals for TDA200 which I found the only option is: Send CLIP of CO Caller to ISDN when Transfer (CLIP of Held Party).
Not sure how to check SW version ,but if you mean KX-TDA MS Maintenance Console it's 3.2.

I think the PBX using Extension CALLER ID from 4.1.1 -> Option 2 -> CLIP ID.
If I change Option 3 -> CLIP on Extension/CO to CO , and then dial somebody then again CALLER ID is not full( display the 1st number from range). If CLIP on Extension/CO is Extension then CALLER is is correct.
In general I didn't see option to setup CALLER ID for CO , the only what I found is for Extension.

 

[kizo]

I think this is the solution to your problem

 

[Dobril Dobrilov]

Thank you very much , partially working , the problem is that I have range of 99 numbers. Is there some way somehow to take the number of extension ?

 

[kizo]

You can only send one of the DDI numbers, not the EXT number.
These are the capabilities of the PBX, everything else you have to agree with the provider.