KX-TDA100 creating message waiting flex buttons on group phone?

[nathangrimwood]

I'm trying to create individual message waiting buttons for multiple users. There are about 5 users on this particular phone. They all have floating extensions tied to this phone. I want to set a flex button for each person with the parameter: Message Waiting then their Ext#. It used to be set this way and was functional. but I broke it on accident.
When I set a flexbutton that way with Message Waiting then the floating extension number, I just got a busy signal. When I create that same button on a phone that doesn't have that user tied to it, the button functions correctly.

 

[TelcoAdy]

How are the floating users tied to that phone? Do they have to log in to use it?

 

[nathangrimwood]

They are in an ICDG(Incoming Call Distribution Group). All 5 users are in an ICDG called Avionics2.

 

[TelcoAdy]

So does each user log onto the phone (by doing *727 extn No #)

If so why does each user need a key programmed as a msg waiting for their own extn? Can they not use the message key on the phones?

What software version is the system?

 

[jonnybb1]

I suggest creating a group mailbox (same as the current ICD group#), then put the message wait lamp on all the phones in that ICD group.

Thanx a bunch!

John Berry, Owner

Lantex Voice & Data Systems
San Diego, Ca
Business Telephones, Cabling, VOIP, Access Control, and more!

http://www.lantex.com