Couple of questions...
We have 3 incoming CO lines. During the day time, I would like the auto attendant on the TVS50 to answer only lines 1 and 2, give the caller a greeting to the effect of "Thanks for calling. Our hours are 9-5. If you would like to speak to someone, please hold the line and somebody will be with you shortly"
At this point, I want all of our extensions (ext 101, 102, 103, 104) to ring indefinitely until somebody picks up the phone. If the above can't be done and some sort of caller input is needed like dialing 0, then that's fine too.
At night, caller gets a greeting on lines 1, 2 and also on line 3 to the effect of "Thanks for calling...please leave a message". At this point, caller gets transferred into a general mailbox which all extensions (101, 102,103, 104) have access to and all extensions have the message waiting light come on.
2. Is it possible to change the intercom dialtone from an actual dialtone to something else?
3. If I am on the phone, and another call comes in, is it possible to make the other line ring instead of just giving two short beeps? Also, how do I increase the volume of the beep?
Any help is appreciated!
Thanks
Jason
We have 3 incoming CO lines. During the day time, I would like the auto attendant on the TVS50 to answer only lines 1 and 2, give the caller a greeting to the effect of "Thanks for calling. Our hours are 9-5. If you would like to speak to someone, please hold the line and somebody will be with you shortly"
At this point, I want all of our extensions (ext 101, 102, 103, 104) to ring indefinitely until somebody picks up the phone. If the above can't be done and some sort of caller input is needed like dialing 0, then that's fine too.
At night, caller gets a greeting on lines 1, 2 and also on line 3 to the effect of "Thanks for calling...please leave a message". At this point, caller gets transferred into a general mailbox which all extensions (101, 102,103, 104) have access to and all extensions have the message waiting light come on.
2. Is it possible to change the intercom dialtone from an actual dialtone to something else?
3. If I am on the phone, and another call comes in, is it possible to make the other line ring instead of just giving two short beeps? Also, how do I increase the volume of the beep?
Any help is appreciated!
Thanks
Jason