kx-td 1232 busy signal

[itkalani]

Hello,

When making outgoing calls on any of the digital phones, a busy signal can be heard. It
sounds far off and goes on and on and then stops and then goes on and on again. I called
Hawaiian Tel and they said our lines are fine. I don't believe this occurs when someone
calls Kalani (incoming calls).

Any ideas?

 

[cwc3]

your line may be crossed with a line that is in trouble outside the system... if you don't have proper telecom test equipment you really should get your vendor in this could be a real hair puller to clear the problem...

 

[itkalani]

It turns out that 2 CO lines connected to the PBX are getting busy signals. I'm going to disconnect them and figure out what's up with them.

 

[cwc3]

hey it may still be outside the building just because they say the lines a clean don't mean a thing we hear that all the time and we show and it is outside....a lineman's test-set and banjo in line tester would come in handy....

 

[itkalani]

I did test the 2 lines and they are fine up to the PBX. So I took out the 2 lines in the programmator software and the busy signal went away. Now I have to figure out why the PBX is not allowing those 2 lines to function. Our voice mail system kx-tvs50 is malfunctioning so I had to transfer all calls to working phones so people can take messages. It could be that, but I don't know the connection. In the meantime, those 2 co's are offline and I will be getting a new kx-tvs50 within the week.